Customer Experience Co-Op at mabl

| Greater Boston Area
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Customer Experience Co-Op

Boston, MA-Customer Support-Full-Time

All companies are software companies and they’re all moving to DevOps to stay competitive in their industries. Yet as they move to DevOps, they’re using decades-old tools and processes which just aren’t keeping up. mabl is built to help them. At mabl, we’re helping enterprises ship higher quality software faster by building the worlds’ first Intelligent Testing Platform, continuous testing for continuous delivery.

mabl has built a SaaS test automation product which saves time and effort for engineering teams by using AI to automate much of the manual tasks QA and Developers spend time on today. In turn, teams can experience significant ROI and move at the speed of DevOps. Our customers include leaders in their industries such as Riot Games, Charles Schwab, JetBlue, and many others.

Our team is led by veteran founders Izzy Azeri and Dan Belcher who previously started Stackdriver, a DevOps infrastructure monitoring platform that was acquired by Google and is now the de-facto management interface for customers on Google Cloud Platform. mabl has raised $30M in venture funding from leading VC’s including GV (formerly Google Ventures), CRV, and Amplify Partners.

Our culture is built around values including Support, Drive, Insight, and Authenticity. We work day in and day out to build a successful business and share in the rewards and upside which that brings. We’re transparent to a fault and excited about building a great team.

Why We Need You:

Customer Experience co-ops will help with maximizing the customer experience with mabl while accruing experience in a dynamic startup environment.   

What You’ll Do:

  • Serve as the "voice of the user" in troubleshooting technical issues, working with engineering to triage and resolve product issues
  • Gain experience with industry tools like Intercom, Salesforce, Jira and beyond while providing answers and solutions in a creative and conversational way
  • Monitor adoption/usage trends and developing appropriate plans to address any issues
  • Capture user feedback and sharing with Engineering
  • Write, update and publish end-user documentation
  • Opportunities to work on projects and tasks cross-functionally with product management, engineering, marketing and sales
  • Opportunities to contribute to tools and code as it relates to our javascript snippet repo, mabl sandbox and other mabl feature work

What You’ll Bring To the Table: 

  • Javascript, HTML, CSS and other web technologies
  • Understanding of basic network infrastructure
  • Problem-solving and analytical skills
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If this sounds like the role for you, give us a shout at [email protected] No need for a cover letter style email, just include your name, the role you're interested in, and that you found us on Built In Boston!
Apply now
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Location

We're conveniently located in Downtown Crossing! Humblebrag, our 360 views of Boston and Cambridge are pretty awesome.

What are mabl Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
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If this sounds like the role for you, give us a shout at [email protected] No need for a cover letter style email, just include your name, the role you're interested in, and that you found us on Built In Boston!
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
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