Client Services Manager
About the Company:
Agero is a leading provider of vehicle driver and safely, security and information services including roadside assistance, consumer affairs and claims management services. The company protects 80 million vehicle owners in partnership with leading automobile manufactures, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 10 million requests annually for emergency assistance. 75% of new passenger vehicles sold in the US use Agero solutions and 11 of the top 15 insurance companies leverage our services. Agero’s award winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers needs while strengthening customer loyalty. Agero is a member company of Cross Country Group, is headquartered in Medford, Ma with operations throughout north America. Agero has revenues of $1b+ and 3,500 employees.
The Role & Our Team:
We're looking for a service oriented and collaborative Client Services Manager who will help us to oversee client activities and programs.
Key Outcomes for the Role:
- Serve as a liaison between clients, outside vendors and internal departments to coordinate efficacious business partnerships
- Identify new revenue opportunities with existing clients
- Suggest new ideas, opportunities and partnerships
- Plans and implements client activities and programs
- Attend client and industry events to include trade shows and dealer conferences
- Review and analyze program profitability and recommend corrective course of action
On the Job:
Oversees client activities and programs determining profitability goals and objectives. Fosters penetration and revenue growth into identified client organizations in an effort to result in new business. Coordinates and ensures a professional relationship between clients, vendors and internal departments. Facilitates the management and service of assigned accounts.
What we're looking for in you:
EDUCATION: College Degree or equivalent work experience
EXPERIENCE: 3-5 years of related experience. Previous customer service experience in the automotive or insurance industries is a plus. Demonstrated ability to manage projects. 2 years of project or supervisory/management experience
SKILLS: Excellent oral and written and presentation skills. Proven analytical skills and experience. Ability to work in a fast-paced entrepreneurial environment. Utilizes sound judgement, decision making skills, strategic thinking and follow through.
WORKING RELATIONSHIPS: Works closely with all departments throughout the organization. Be the voice of CCAS to the client and the voice of the client to operations.
ADDITIONAL REQUIREMENTS: Up to 20% travel. Ability to work flexible hours as business need dictates.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION