Toast
We power successful restaurants.
Boston, MA

Chief Architect, Consumer-facing Products

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Your mission is to drive architecture and technical strategy for Toast's Guest line of business (LOB). You will be the most senior technologist in this line of business, accountable for growing our guest business to tens of billions of dollars per year. Your scope will include all Guest Facing products including Digital Ordering, Loyalty, Gift Card, Digital Marketing, and Guest Data. With the rapid growth of these products, reliability and scalability are paramount. This position is part of the Guest leadership team. It does not require people management.

About this roll* (Responsibilities)

  • Develop and drive an architectural vision to support the continued aggressive growth of Toast and our Guest product suite
  • Be an active participant and the authoritative technical voice in Guest product strategy discussions
  • Partner with the Guest VP of Engineering and VP of Product to successfully deliver Guest products from design to production
  • Work closely with Toast's CTO, Chief Architect and technical leads for the 3 other Toast LOBs to advance the overall architecture at Toast, finding the right mix between centralized consistency and LOB independence
  • Build relationships with and work with key Toast technology partners
  • Mentor and develop technical leadership across Guest engineering teams

Do you have the right ingredients*? (Requirements)

  • 15+ years experience designing and building highly scalable, mission-critical distributed software systems
  • 10+ years experience building and operating SaaS products, ideally AWS hosted
  • Demonstrated ability to drive architectural vision for a company or highly scalable line of products
  • A desire to work not only with technologists but also product owners and business leaders
  • Ability and desire to draw big lines and boxes on a whiteboard with the ability to dig in and understand the ebb and flow of what the code is doing under load
  • Ability and desire to communicate and influence at the executive level

Special Sauce (Nonessential skills)

  • Expertise in designing Cloud Native B2C Applications at scale
  • Expertise in designing data models on NoSql databases and DynamoDB
  • Experience architecting event-driven distributed systems using Apache Pulsar

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare


*Bread puns encouraged but not required


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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