Description

The Associate VP, Product Management –Consumer and Digital Health leads or coordinates cross-functional teams from design to delivery of fully-developed products that are ready for employer and member use. The Associate VP, Product Management – Consumer and Digital Health requires an in-depth understanding of digital health platforms and capabilities in order to transform the core medical member experience for an Employer Group customer (~$6B book of business).

Responsibilities

The Associate VP, Product Management – Consumer and Digital Health manages all next generation member and employer products for the Employer Segment, from concept development through delivery. This leader has direct influence with senior leaders and Market Vice Presidents through developing the multi-year product roadmap, including setting vision, goals, and launching capabilities.  The leader will need to understand employer trends and needs, understand competition and customer gaps, along with ability to anticipate new inflection points. As the consumer and digital health product leader, you will also collaborate with the Product Enablement team to activate successful go-to-market launches and leverage consumer insights and our agile framework to create a faster delivery and consumer feedback loop for product enhancements and optimization. This role is accountable for connecting internal and external experiences, technology, analytics/insights to drive that superior, personalized consumer product experience. The AVP will lead the team to develop the journey maps and process maps for priority consumer product experiences for target segments, make recommendations to enterprise and senior leadership and partner with our Digital Health and Analytics team to deliver on concepts, capabilities, and strategic products. Success outcomes for the role are measured at a segment scorecard level, supporting the leading consumer indicators on sentiment, engagement, NPS, and effort alongside our ability to differentiate from our core health plan offerings. Humana Values will be central to the role as it will require collaboration across product teams and the enterprise to configure owned and partnered capabilities for competitive, differentiated, profitable products tied to our Employer Group strategy.

Required Qualifications

• Bachelor’s degree
• 8 or more years of product management
• 6 or more years of management experience
• 5 or more years of digital experience
• 3 or more years of healthcare experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Master’s degree
• Commercial health plan experience