Portfolio Resource Manager

About Effectual

Effectual is an AWS Premier Consulting Partner that helps public and private sector customers modernize, manage, and secure their cloud environments. We are a team of highly skilled technologists, strategists, and problem solvers who thrive in complex, fast-moving environments. Our mission is to be a trusted partner in delivering meaningful outcomes through cloud modernization and managed services.

Position Overview

The Portfolio Resource Manager is a strategic operations leader responsible for aligning staffing and skill capacity with Effectual’s portfolio priorities. This role will partner closely with Delivery, Sales, HR, and Finance to forecast demand, model capacity, and ensure that the right talent is in place to support rapid growth.

The ideal candidate has successfully built or scaled a resource planning function within a consulting or professional services environment, ideally having exposure to enterprise-level structures. You will bring both hands-on process improvement experience and strategic workforce planning expertise to help Effectual grow from 20 resources to 100+ within the next 8–10 months, while maintaining operational excellence and utilization efficiency.

Key Responsibilities

• Portfolio Alignment & Forecasting
• Partner with portfolio and delivery leaders to align staffing supply with project and pipeline demand.
• Develop and maintain short- and long-term capacity forecasts (by role, skill, and timeline).
• Build and maintain dashboards tracking utilization, bench time, billability, and hiring gaps.
• Process Improvement & Scalability
• Design and implement scalable resource management processes, templates, and tools to support a growing portfolio (from 20 to 100+ resources).
• Introduce best practices from large consulting environments to strengthen Effectual’s delivery operations.
• Continuously assess and refine demand/supply planning models for efficiency and accuracy.
• Operational Leadership
• Partner with HR, Talent Acquisition, Delivery and Finance to align workforce planning with hiring, budgeting, and revenue goals.
• Support project start-up and onboarding processes to ensure timely resource deployment.
• Serve as a trusted advisor to executive leadership on utilization trends, capacity constraints, and scaling readiness.
• Stakeholder Collaboration
• Work closely with Sales to understand pipeline shifts and proactively plan for staffing needs.
• Facilitate regular portfolio resource review meetings to balance competing priorities across programs.
• Build strong relationships across departments to improve transparency and cross-functional decision making.

Qualifications

Required:

• Bachelor’s degree in Business, Operations, or related field.
• 10+ years of experience in resource management, workforce planning, or delivery operations within a consulting or IT services organization.
• Proven track record of process improvement and building scalable frameworks in a growing organization.
• Experience working with or within enterprise-scale consulting and bringing those disciplines into smaller organizations.
• Demonstrated success scaling operations from small to mid-sized teams (20 → 100+ resources).
• Exceptional analytical and problem-solving skills with ability to interpret data into actionable insight.
• Strong business acumen and understanding of utilization, billability, and project margin metrics.
• Proficiency with resource management and PSA tools preferably Salesforce.
• Excellent communication, collaboration, and stakeholder management skills.
• High tolerance for ambiguity and ability to perform under pressure in a rapidly changing environment.

• Familiarity with AWS, cloud services, and IT modernization environments.

Preferred:

• Lean Six Sigma or PMP certification a plus.

Company Offered Benefits 

Full-time employees are eligible to participate in our employee benefit programs: 

• Medical, dental, and vision health insurances
• Short term disability, long term disability and life insurances
• 401k with Company match
• Paid time off (PTO) (120 hours PTO that accrues over one year) 
• Paid time off for major holidays (14 days per year) 
• These and any other employee benefit offerings are subject to management’s discretion and may change at any time.  

Physical Demands and Work Environment  

The work is generally performed in an office environment.  Physical demands include sitting, keyboarding, verbal communication, and written communication.  Employees are occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. 

Salary Range for this position: $160,000 – $190,000

"Salary ranges provided are for informational purposes only and may vary depending on factors such as experience, qualifications, and geographic location. The final salary offer will be determined based on your skills and understanding of the role requirements.” 

This job description may not be inclusive of all assigned responsibilities, or aspects of the job described, and may be amended anytime at the sole discretion of the Employer. Responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Effectual Inc. is an EEO employer and does not discriminate on the basis of any protected classification in its hiring, promoting, or any other job-related opportunity.