Performance Manager

Sorry, this job was removed at 08:14 p.m. (EST) on Monday, Oct 28, 2024
Be an Early Applicant
Hiring Remotely in Medford, MA
Remote
Internship
Automotive • Big Data • Insurance • Software
As the B2B industry leader, we are reimagining how to deliver support to drivers at ever step of vehicle ownership.
The Role

About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Role Description and Mission:

We're looking for a service oriented and resilient Performance Manager who is passionate about customer service, helping others and delivering strong results.

The Performance Manager creates and manages the overall service delivery strategy for all services for an assigned network region.  Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus.  Performs root cause analysis to identify under performing markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices.  Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues.

Key Outcomes

  • Implements a master strategy for assigned region and creates action plans to improve CSI and reduce claims expense.
  • Coach service providers on overall performance within assigned region.  
  • Communicates product and process changes to individual providers.
  • Builds and maintains positive relationships with clients and service providers while providing enhanced service level performance.
  • Coordinates and completes targeted proactive analyses for managing network performance.

Qualifications:

  • Bachelor’s degree in business or equivalent experience
  • 3 - 5 years of related supplier or asset management and/or procurement related experience
  • Previous service experience in service delivery is a plus
  • Strong analytical, communication and relationship building skills are a requirement
  • Excellent performance management and relationship building skills
  • Exceptional written and verbal communication skills.  Works in a fast-paced environment, builds strong partnerships
  • Utilizes good judgment, analytical and decision-making skills
  • Works independently with minimal guidance

 Hiring In:

  • United States: AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, NH and VA



D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link: https://www.agero.com/privacy.

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].

***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].

What the Team is Saying

Judilyn
Balaji
Jeannine
Chris
Amy
Thea
Jeff
Richard
The Company
Medford, MA
3,201 Employees
Hybrid Workplace
Year Founded: 1972

What We Do

Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.

As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.

Why Work With Us

Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Agero Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best.

Typical time on-site: Flexible
Medford, MA

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account