Ops Specialist II - Insurance

Location:

For Those Who Work At Home, Michigan

Job Summary
The Operations Specialist II is a mid-level role responsible for managing insurance compliance for a designated portfolio of commercial mortgage loans. This position requires independent analysis of insurance documents, coordination with internal and external stakeholders, and oversight of escrow disbursements and casualty loss claims.
Essential Functions

• Analyze insurance policies, appraisals, and operating statements for compliance
• Maintain accurate insurance data in the servicing system
• Manage escrow disbursements and force-placed insurance processes
• Ensure adequate insurance coverage for non-escrowed loans
• Administer casualty loss claims, including inspections and disbursements
• Communicate with borrowers, agents, and insurers to resolve issues
• Collaborate with internal departments to address discrepancies
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree (preferred)

• OR equivalent experience (required)

Work Experience

• 1+ years of commercial property insurance or related experience (required)
• Legal document review and interpretation (required)
• Commercial loan servicing or insurance agency experience (preferred)

Skills

• Evaluates insurance policies and documents for regulatory and loan-specific requirements.
• Manages servicing tasks for commercial mortgage portfolios.
• Oversees disbursements and force-placed insurance for escrowed loans.
• Handles inspections, documentation, and disbursements related to property damage claims.
• Reviews and interprets legal and insurance documents independently.
• Maintains precise insurance data in servicing systems.
• Utilizes spreadsheets and documents for analysis and reporting.
• Interfaces with borrowers, agents, and insurers to resolve issues.
• Manages multiple deadlines and shifting priorities effectively.
• Works with internal teams to resolve discrepancies and improve processes.
• Applies strong risk culture in decision-making and compliance.
• Identifies and supports improvements in operational workflows.
• Understands and evaluates servicing systems and data flows.
• Delivers high-quality service aligned with customer-centric values.
• Executes responsibilities with precision and accountability.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.19 - $30.77 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/12/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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