Work at Home Customer Service Representative - Must be located in New Mexico at Agero + Swoop

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 This is a fully remote position.

TO BE ELIGIBLE FOR THIS REMOTE POSTION YOU MUST:

  1. Currently reside in New Mexico, USA
  2. Have previously worked in a contact center environment for at least 6 consecutive months
  3. Previous remote/work from home experience strongly preferred
  4. Submit a completed application on the computer that you will be using. -A completed application will include, Personal Information, Work History, Education History, a completed Assessment and Confirmation and Consent of the application.
  5. Pass a systems diagnostic on your home computer confirming your current tech set up meets the systems requirements of the role.

Looking for a Full Time or Part Time Position in Customer Service?

Check out Agero!

No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. We are all about great service and employee experience and this role brings the two together in support of our 125m customers who are calling us because something went wrong and they need our HELP.

What is this opportunity about?

Make a difference in someone's life today! Be part of a dynamic and growing team that uses innovative technology to provide world-class customer service to drivers in the breakdown lane and beyond.

As one of our superheroes, you will answer inbound calls from stranded motorists and dispatch roadside assistance, coming to the rescue and securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging, and more.

The Basics: We are Customer Service Oriented - No collections or sales required.

  • Education, Experience & Skills -- HS Diploma/GED or equivalent work experience / over 18 years of age / recent previous contact center experience required /pervious remote and/or work from home experience preferred / 6 months of Customer Service/ ability to type 25wpm and comfortable with desktop computer system.
  • Salary -- $13.50 an hour / up to $1.50 an hour shift differential / $1 an hour language differential/ OT available based on business needs / OT incentives / Bonus opportunity.
  • The Hours -- Full Time 40 hours a week and PT 20 hours available.
  • Schedule -- Must be available to work various shifts/ AM or PM -- mornings, mids, evenings & overnights may be available.
  • Benefits --
    • Benefits (Medical, Dental, Vision, etc.) Eligible 1st of the month after 60 days of employment.
    • Paid Time Off (PTO) - Accrue 1st day of hire/up to 2 weeks 1st year
    • 401k- Currently matches a portion of contribution upon completion of a year of service.
    • Tuition Assistance Program -- Available after completion of 6 months of continuous service.
    • Holidays -- Eligible after 90 days of employment.
    • Referral Award Program.
    • Free Membership in Cross Country Motor Club.
    • Discounts on VIP Automobile Purchase Program, Computer Purchase Program, Movies, Car rentals, Attractions, Hotels, Cruises, Airlines, etc.
    • Training is Paid.

YOUR HOME EQUIPMENT MUST MEET THE FOLLOWING STANDARDS:
- A home computer or laptop with a minimum of a 17' inch monitor (Macbooks/Chromebooks/Tablets not compatible) 
- Windows 10 OS or above
- High Speed Internet
- Mobile device capable of receiving and sending text messages
- Dedicated work place
- Password secured network
- Webcam (preferred, not required)
- A USB or 3.5mm headset with microphone (gaming headset)

**YOU MUST RESIDE IN THE STATE OF NEW MEXICO TO BE CONSIDERED FOR THIS POSITION**

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process. please contact [email protected]opens an email client application


Why AGERO? If you are looking to be a Superhero today, join our dynamic growing team and make a difference!!


A little about who we look for:

You have:
  • Empathy -- the ability to share and understand the feelings of another.
  • Communication skills -- the ability through written or verbal channels, explain basic facts to customer.
  • Multi-tasking skills -- the ability to interact with customer over the phone while utilizing computer based tools/resources to research/document and/or facilitate the resolution of an event.
  • Resiliency -- the ability to bounce back from prior negative experiences and deliver excellent service free of emotions from the prior experience.
  • Technical Capability -- strong computer skills with the ability to efficiently maneuver around a windows based programs and are able to talk and type.
 




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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Constant ContactEmail

Location

We're located in thriving Medford, MA, along the picturesque Malden River, with close access to the MBTA, I-93, restaurants, shops & downtown Boston.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. We are committed to each other's wellbeing and growth, and provide support through our:

- Continuous two-way dialogue driving actionable change​
- Employee recognition programs​
- Engagement events and activities​
- Targeted career development programs designed to support the growth of each employee's career
- Active Diversity, Equity, and Inclusion initiatives
- Agero Employee Discount & Perks​ Program (partnerships have included BJs, ClassPass, Liberty Mutual Home & Auto, and much more!)
- Robust benefit offerings​
- Rich community partnerships and volunteer opportunities
- Tuition reimbursement
- A fully-equipped game and entertainment room complete with the latest and greatest gaming systems
- Onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

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