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Abacus Insights is a mission-driven, rapid growth-stage technology company focused on transforming the healthcare payor industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights that address their clients' needs. Our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met.  

With our deep expertise in cloud-enabled technologies and extensive knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payors access to data that has been historically siloed and inaccessible. Through our platform, these health plans can ingest and manage all the data they need to transform their business by supporting analytical, operational, and financial needs.  

Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $53 Million by industry-leading VC firms. We are solving problems of massive scale and complexity in an industry that is ready for disruption. We're growing quickly and would love for you to join us. 

About the Role: 
As VP, Delivery, this candidate will build a customer-focused team dedicated to the successful implementation and launch of Abacus’s enterprise product to health plan customers.  From pre-sales to post-launch, this candidate will lead a cross-functional team and own the transition from a potential sales lead to a happily launched customer.  This person will help us to think about scaling our processes and structures to launch customers faster and more easily.  She/He will build out, direct, and manage the cross-functional team consisting of solution architects, implementation engineers, implementation project managers, delivery resources, data operations resources and customer success liaisons.

Reporting to the CEO, the ideal candidate will embrace the Abacus mission, be comfortable working in a fast-paced environment, and be a team player who is committed to making decisions in the face of ambiguity.  This executive should be an experienced individual who will professionalize our customer implementation and launch strategy to scale more quickly to meet our growth needs.  He/she should also be driven to delight our customers by building strong relationships and driving results that provide the highest quality of service.

What We’re Looking For: 

  • Strong communicator with the ability to own all client delivery and launches end-to-end, keeping leadership aware of launch status and any risks
  • Experience implementing and supporting enterprise implementations at health plans or allied service providers (e.g. PBMs, large Behavioral Health companies, national labs etc)
  • Experience managing and scaling data operations teams
  • Demonstrated success driving client-facing conversations and navigating payer organizations to build strong relationships
  • Ability to evaluate and scale operational processes across all client touchpoints within the entire company
  • Demonstrated success recruiting, developing, and retaining high-performing teams though periods of organizational growth
  • Technical proficiency to gain buy-in from health plan customer stakeholders across many levels and disciplines – especially in function areas such as data ingestion, MDM and distribution
  • Demonstrated experience navigating complex health plans as a vendor and/or consultant
  • Track record of building and managing cross-functional teams
  • “Roll up your sleeves mentality” working side-by-side with your team

Bonus Points: 

  • Passionate about catalyzing change within a health plan system with the energy to tackle problems and delight customers
  • Prior experience leading teams through growth and/or transformation
  • Bachelor’s Degree or equivalent professional work experience

Equal Opportunity Employer 
As a mission-led technology company helping drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. We are dedicated to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AWSLanguages
    • TerraformLanguages
    • GitlabLanguages
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • MySQLDatabases

Location

We're in the heart of Boston's Financial District, a short walk to North & South Station. Explore the historic Faneuil Hall and the North End nearby.

An Insider's view of Abacus Insights

What are some social events your company does?

In the before times, we had a great track record of fun social events along "normal" lines (eg. dinner and drinks, battle of the bands, axe throwing). Since going fully remote, we've had to get creative, finding success with semi-annual month-long themed engagements, a monthly surprise album listening club, and daily banter over morning coffee.

Adam

Director of DevOps

How do you collaborate with other teams in the company?

My job requires that I partner with many people across the company, from Engineering and Product Management to Legal and UX, and I’m consistently impressed by everyone’s generosity with their time, customer-focus, and willingness to partner with me.

Tony

Manager of Technical Documentation and Training

How has your career grown since starting at the company?

Since joining Abacus, I've been trusted and given the necessary tools to do my job and help grow this amazing company. I've been exposed to so many different sectors of the business and my experience learning and growing from my colleagues has been unmatched. It’s nice to be a part of something that I know is going to help people in the long run.

Anne

Lead UX Designer

How do you make yourself accessible to the rest of the team?

We are a small but growing company, we have beads working remotely across the country. Remaining connected to the team is critical and I use as many of the existing tools as possible - email, Slack, Zoom, Confluence - the list goes on. It is more likely that I will access my team!

Minal

CEO, Founder

What are Abacus Insights Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Abacus partners with The Wonderfund, a non-profit focused on providing comfort and dignity to children in traumatic situations and enrich childhoods that have been impacted by abuse and neglect.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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