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Vice President, Client Services

| Somerville

The Role

As the Vice President of Client Services, you will lead our clients as they partner with us to create the best digital marketing in healthcare. You will lead your portfolio of accounts to achieve profitability, growth, and client satisfaction. You will lead our teams to deliver the diversity of our offerings with increasing expertise, vision, predictability, and sustainability. And you will take a seat at the table with our leadership team to guide and grow our company.

In this role you will:

Serve our clients

  • Partner with Chief Marketing Officers at some of our flagship clients – some of the country’s largest health systems
  • Develop and nurture relationships with clients and external partners to create new business opportunities
  • Develop annual client strategy and objectives to secure client retention, ensure satisfaction, drive profitable growth and accelerate deals
  • Navigate across complex organizations to ensure we are servicing clients in a cohesive, unified manner, staying ahead of their needs
  • Provide proactive, strategic counsel to help each client achieve their stated goals and felt needs
  • Stay abreast of the latest marketing technology trends and our offerings to integrate into planning efforts, business development efforts and client roadmaps
  • Lead the proposal development process and identify cross-sell and upsell opportunities

Manage a portfolio

  • Develop and manage client contracts and budgets, including SOW review and approval
  • Synthesize information and solve problems with our teams, making yourself an invaluable part of solving problems and improving our team
  • Check in with our clients on a regular basis to stay ahead of their needs and goals
  • Manage the sale and delivery of 5-15 clients, $2-4m of annual professional services sales and revenue
  • Manage to metrics (e.g. bookings, revenue, effective rate) and achieve outcomes (e.g. client satisfaction, employee engagement)

Lead our teams

  • Ensure service delivery is meeting and exceeding client expectations, contributing to strong client references, effectively anticipating, identifying, and driving resolution to bottlenecks
  • Influence and inspire teams to collaborate effectively to ensure we act as one cohesive unit/team and reach the highest level of client satisfaction
  • Drive continual company strategy and process improvement initiatives

Be a key part of our leadership team

  • Contribute to thought leadership, connecting our assets to create compelling offerings for our clients
  • Serve on our strategy council, creating forward-thinking service offerings for our clients
  • Engage in defining the company strategy with our senior leadership team

The Fit

This role is just right for you if you have:

  • A strong background in marketing systems or in client service and project delivery
  • A combined 10+ years of experience in healthcare, hospitality, higher education, or other industries with consumer journeys
  • A keen understanding of the nuances of business-to-consumer (or business-to-patient) marketing
  • Practice managing, communicating, and building relationships with external clients
  • A penchant for identifying opportunities to provide additional services and consultation
  • Drive and tenacity to tackle your objectives and grow client accounts
  • Talent in building and leveraging collaborative relationships to achieve team objectives
  • Experience growing teams through mentorship, leadership, and inspiration
  • Energy, ambition and a “can do” attitude that contributes the right spirit to your portfolio and the company
  • Excellent multi-tasking and organizational skills, nothing slips by you unnoticed
  • Unparalleled communications skills, you naturally exude tact and insight
  • The capacity to handle bursts of stress
  • Ability to travel up to 25% to be onsite with clients, prospective clients, and vendors/partners
  • Completed a Bachelor’s Degree in a relevant discipline; advanced degrees appreciated

Bonus Points

  • Direct experience managing a portfolio of accounts in a professional services environment

What We Can Offer You: 

  • Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options and matching.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
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    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
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    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
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    • SalesforceCRM
    • MailChimpEmail


We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!

An Insider's view of MedTouch

How would you describe the company’s work-life balance?

This job has not only allowed me to grow my career but has allowed me to be a great parent as well. I can be there for my children and still be a success!


Account Director

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.


Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.


Manager of Delivery

How do you make yourself accessible to the rest of the team?

My goal is to provide insight & help my team process through issues that arise. This enables each person to own the solution, while also empowering them to be more confident handling similar client matters moving forward. Being an available resource for the team rather than simply providing the “right” answer makes us a stronger team together.


Vice President of Client Services

What’s the vibe like in the office?

You can tell how devoted every team member is to the mission. My teammates are excellent examples of what “go-getters” and self-initiators are and they can be utmost professionals as well as creative and fun to work with


Account Director

What are MedTouch Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500-$1,500 annually for continuing education.

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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