User Operations Specialist

| Greater Boston Area

PURPOSE:

The Predictive Index (PI) is a technology company that gives business leaders access to the people science, data, and strategy they need to make objective hiring decisions, design great teams and culture, and reach their strategic business goals. PI has more than 7,500 customers, including Nissan, Citizens Bank, DocuSign, Subway, 47 Brand, Blue Cross Blue Shield, and Omni Hotels—across 142+ countries, and has undergone more than 500 validity studies.

Our team takes great pride in the power that PI has to positively impact and supercharge workplace relationships and culture—we are our own best case study. You’ll be part of a mission that inspires you, and you’ll be surrounded by fun, smart, motivated people day in and day out. Our company motto is “better work, better world,” and we take that to heart when it comes to our own people.


POSITION:

We’re looking for an inquisitive and technically adept User Operations Specialist who has a passion for delivering exceptional customer service and problem solving. The User Operations Specialist’s mission is to engage with customers, remove obstacles, and support their talent optimization efforts by enabling them to get the most out of the PI platform.

The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply.

Key Responsibilities:

  • Communicate with clients and partners via phone and email regarding their software-related inquiries with world-class efficiency & consideration
  • Educate customers and partners on software how-to functionality via phone/email
  • Identify & solve customer challenges—often without a set playbook—and escalating issues and bugs as necessary
  • Understanding what vexes our customers, and taking action on it—you can play an integral role in driving change through product advocacy
  • Serving as an engaged member of our User Operations team—help us challenge the status quo by contributing towards a variety of team projects and initiatives
  • Maintains open communication with team members and cross-functionally
  • Assist with updating our internal and external support documentation

The ideal candidate will have:

  • Customer service orientation. You pride yourself on being helpful and are enthusiastic about making a difference.
  • Technical aptitude. You’re tech-savvy and can quickly figure out new systems and applications.
  • Problem-solving skills. Simply put, you like to get to the root of the issue and fix it—whatever “it” may be.
  • Intellectual curiosity. You have a natural interest in learning new things and figuring out how they work. You’re not afraid to challenge the status quo.
  • Impeccable written and verbal communication skills.
  • Personal drive. You’re motivated by achieving results, driving change, and achievement.
  • A constant strive for progress, not perfection. We don’t get it right every time, but we always seek to learn and do better.
  • Desire to learn. This is an incredible opportunity to learn fast and be exposed to a multitude of departments across the organization (Product, Engineering, Sales, Customer Success, Business Operations, etc.).
  • Salesforce experience preferred.

This position is based in our office in Westwood, MA, but remote candidates will also be considered based on experience. If you possess all-of-the-above, and have experience doing the awesome stuff we just mentioned, we’d love to talk to you!

Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.

Teamwork: Focus on the “we,” not the “me.”

Honesty: Follow your moral compass.

Reliability: Be someone others can count on.

Energy: Be balanced, be energized.

Action: Errors of action are better than errors of inaction. Be brave.

Drive: Own it.

Scope: Don't try to boil the ocean.


The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

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Technology we use

  • Engineering
    • .NETLanguages
    • JavascriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • .NET CoreFrameworks

Location

Our office is close to lots of restaurants and a huge shopping area! Just minutes from the Rt. 128 train station, we're commuter friendly to everyone!

An Insider's view of The Predictive Index

How would you describe the company’s work-life balance?

Employees have flexibility in where and how they work. I feel empowered to build a work-life model that reflects the needs of my life situation and still achieve maximum productivity. When my husband was ill, I was able to rearrange my schedule to care for him. PI offered me the flexibility to work at home so that I could balance family and career.

Blanka

Localization Program Manager

What does your typical day look like?

I'd say a good third of a "typical" day is spent meeting with people to make sure our team is building the right stuff and in the right way. Another sixth my day is spent interviewing or thinking about hiring and onboarding since we’re growing so fast. The last half of my day is hopefully spent programming! Building cool stuff is my favorite!

Stefan

Lead Software Engineer

How does the company support your career growth?

Career growth is at the center of this company. My manager appreciates when I have career conversations with him and proactively schedules a development meeting on a quarterly basis. We’re also growing quickly which is naturally creating opportunities for growth. Want proof? We’ve had 40 promotions in the last two years while having 115 employees!

Alex

Team Lead, Account Executives

What’s the vibe like in the office?

It’s vibrant and full of energy with animated discussions every direction you turn. It may sound weird, but it feels like there is knowledge in the air you breathe. You learn something new every day just by interacting with the talented people you work with.

Zoya

UX Researcher

What are The Predictive Index Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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