Project Coordinator
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The Project Coordinator is responsible for implementing and sustaining the Hardware Education Itinerary which our Customer Success (CS) team will be provided with to help better learn about Toast customer hardware and troubleshoot issues in the field. In addition, this person(s) will work closely with the Quality Technicians and Engineers to stay updated on the latest changes/issues in the hardware/software domain. The individual(s) we are looking for must be in good standing with Toast, their current team, and their leadership.
About this roll* (Responsibilities)
- Ability to communicate software, hardware, and electrical failure modes, how they are perceived by customers.
- Attend meetings with all relevant stakeholders to review any changes or new processes being implemented to ensure the appropriate teams are kept up to date.
- Working with Tech Writers to ensure all documentation is kept up to date.
- Create training schedules for necessary departments, track and create reports on outcomes of all training and maintain training records for the company.
- Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
- Generate innovative ideas for content and workflow solutions
- Review and/or edit content developed by other members of the team
- Ability to implement revision control procedures
Do you have the right ingredients*? (Requirements)
- Attention to detail
- Effectively communicates within the team and cross functionally.
- High level of organizational skills
- Understanding of Toast products
- Comfortable working having multiple tasks at the same and being able to prioritize tasks
- Excellent time management
- Comfortable with public speaking and problem solving.
- Exemplary communication skills both written and verbal
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
*Bread puns encouraged but not required
#LI-KD1
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
For roles based in the United States: As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
