Toast Capital Operations Specialist I
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Operations Specialist I who will play an active role in originating transactions. The role entails working directly with customers to convert eligible restaurants into Toast Capital customers. The Specialist will build relationships with Toast customers to promote the financial offering, process credit applications, and facilitate underwriting. In addition, the specialist will provide servicing support to a growing portfolio of Toast Capital customers. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. The ideal candidate will have experience in a financial institution with significant attention to detail and strong organizational skills.
About this roll* (Responsibilities):
- Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers
- Conduct due diligence/underwriting calls with customers and effectively summarize transaction risks for the Toast Capital Credit Committee
- Address customer questions, concerns, and inquiries related to potential or outstanding transactions
- Track and report performance metrics to enhance Toast Capital NPS and maintain portfolio quality
- Assist with process improvement initiatives for Toast Capital operations
- Develop cross-functional relationships with teams across the Toast organization, including regular interaction with compliance, business operations, billing, accounting and credit risk.
Do you have the right ingredients*? (Requirements):
- 1-2 years of relevant commercial credit or loan processing experience
- Ability to work under pressure and strong attention to detail
- Highly organized, self-motivated, flexible, and adaptable
- Analytical mindset and creative problem-solving
- Strong written and verbal communication skills
- Customer service-orientation
- Familiarity with Salesforce and Excel skills helpful
- Bilingual in Spanish preferred.
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
#LI-REMOTE
#LI-RL1
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
