Technical Writer at DUST Identity

| Greater Boston Area | Remote
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About Us

DUST Identity provides security, integrity, and traceability to the world’s supply chains. DUST, or Diamond Unclonable Security Tag, uses diamond particles as unique and unclonable markers on individual items. Think of a barcode, but invisible, unfalsifiable, and made with diamonds!  With DUST, customers can ensure that every physical object — whether an airplane part, microprocessor, or priceless work of art — is verified, authenticated, and ultimately, trusted.

DUST Identity is a fast-growing venture-backed startup at the intersection of innovations in materials, hardware, and software. DUST Identity is looking for new team members who are eager to take on the challenge of building the industry standard for physical object identification and security.

Your Impact

We are seeking a Technical Writer to join our team.  As part of the Operations team, this individual will be primarily responsible for customer-facing technical product documentation.  They will collaborate with Sales, Product Management, and Engineering to generate and maintain a wide library of documentation and reports, both standard and tailored to specific customer contracts. 

Responsibilities include but are not limited to:

  • Author complex technical and/or non-technical procedural, instructional, system operation and user documentation, including but not limited to:
    • Technical Data Sheets and Product Line Cards
    • Product Release Notes 
    • User Guides, “Quick Start Guides”, and Instructions for Use
    • Security Documentation
    • Standard Operating Procedures and Work Instructions for clients
    • Client-defined reports in work program deliverables
  • Collaborate with client project managers and internal SMEs to customize the documentation where necessary and assist in executing project documentation on time.
  • Own documentation projects from start to finish, with minimal supervision
  • Revise or develop standardized formats and templates that meet documentation requirements and organizational needs 
  • Assist in developing and subsequently managing a robust document audit program

    What You Bring

    • 5+ years in a technical writing role, at least 3 of which should be in a professional, non-academic capacity
    • A bachelor degree in a STEM field
    • Strong writing/editing skills, command of English grammar, and attention to detail
    • Excellent people skills; able to work with internal and external teams of varying sizes, technical abilities, and levels of authority
    • Ability to learn and explain practical engineering and programming concepts and procedures
    • Passion to develop and document creative examples of functionality to help users meet real-world business goals
    • Intermediate skills in Microsoft Office Suite and Adobe

      Details You Should Know

      • Start Date:  Immediately
      • Must have legal right to work in the United States without sponsorship.
      • Location: Framingham, MA; remote optional
      • Compensation:  Market Competitive + Equity
      • Travel:  None
      • DUST Identity is an equal opportunity employer.

      What We Offer

        • Award-winning startup with a product that matters
        • Equity
        • 401k
        • An abundance of snacks/coffee
        • Medical, dental, vision, LTD, and life insurance
        • Flexible paid time off policy
        • Casual dress

        In accordance with client requirements on DUST Identity, new employees will be required to provide proof of vaccination or exempt status prior to starting employment.

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        Technology we use

        • Engineering
        • Product
        • Sales & Marketing
          • JavascriptLanguages
          • PythonLanguages
          • FlaskLanguages
          • ReactLibraries
          • ReduxLibraries
          • Node.jsFrameworks
          • Serverless FrameworkFrameworks
          • PostgreSQLDatabases
          • DynamoDBDatabases
          • Google AnalyticsAnalytics
          • BalsamiqDesign
          • IllustratorDesign
          • PhotoshopDesign
          • SketchDesign
          • SolidWorksDesign
          • JIRAManagement
          • WrikeManagement
          • CraftCMS
          • HubSpotCRM

        Location

        We're directly next door to the popular Jack's Abby craft brewery and a 10 minute walk from the commuter rail - oh, and we're a reverse commute!

        An Insider's view of DUST Identity

        What's the biggest problem your team is solving?

        From parts in fighter jets to tomatoes in the grocery store, how do we know that products are genuine and produced according to the seller's promises? Identity is the key to trust. We create trust by providing an unclonable fingerprint for physical things that securely binds objects of any size to their digital records.

        Peter

        VP of Operations

        What makes someone successful on your team?

        Initiative and inquisitiveness. Since joining I've seen a culture that fosters assumption challenging, creative problem solving, and ownership. I think anyone who is excited to listen actively to others; engage with and challenge ideas; and drive innovation would thrive at DUST.

        Chris

        Head of Cloud Services

        What are DUST Identity Perks + Benefits

        DUST Identity Benefits Overview

        We provide flexible PTO, competitive salaries, company stock options, 401(k), great medical, dental, and vision, and PARKING. We're always looking for ways to improve our offerings and welcome input from our employees.

        Culture
        Volunteer in local community
        Friends outside of work
        Eat lunch together
        Team owned deliverables
        Team based strategic planning
        Group brainstorming sessions
        Open office floor plan
        Health Insurance & Wellness Benefits
        Disability Insurance
        Dental Benefits
        Vision Benefits
        Health Insurance Benefits
        DUST Identity's health insurance plans include an optional Health Savings Account with an employer contribution.
        Life Insurance
        Wellness Programs
        Mental Health Benefits
        Retirement & Stock Options Benefits
        401(K)
        Company Equity
        Performance Bonus
        Child Care & Parental Leave Benefits
        Flexible Work Schedule
        Remote Work Program
        Vacation & Time Off Benefits
        Unlimited Vacation Policy
        Generous PTO
        Paid Holidays
        Paid Sick Days
        Perks & Discounts
        Casual Dress
        Company Outings
        Stocked Kitchen
        Some Meals Provided
        Parking
        Fitness Subsidies
        Professional Development Benefits
        Cross functional training encouraged
        Promote from within

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