EditShare makes Linux and Windows-based servers for multimedia production and our customers vary widely within the TV, film, and broadcast industries. We are seeking a talented, clever, and personable Technical Support Specialist to join our team in Boston. In this role, you should be comfortable talking to customers about their media production workflows as well as troubleshooting Mac, Windows and Linux systems to resolve technical problems. There will be many opportunities for you to learn more about the industry and improve your system administration skills.

Skills & Requirements

What skills are required for this job?

• Excellent customer service manners by phone and email
• Ability to independently manage and resolve multiple customer cases but also know when to engage other resources for help
• Strong, logical troubleshooting skills
• Substantial experience with Linux, Mac OS X, and Windows systems
• Competency at TCP/IP networking and NAS (SMB, AFP, NFS)

The best candidates will also have some experience with:

• Linux system administration experience or strong desire to learn
• Competency at multimedia production software (from Avid, Apple, Adobe, and similar)
• Knowledge of professional video and audio concepts (digital video and audio codecs, SDI, AES, timecode, machine control, broadcast automation)
• Experience with MySQL or similar databases

A big plus is knowledge of:

• Experience doing onsite professional services, deployment of new equipment, or presenting end user training (occasional travel may be available)
• Competency at writing or reading shell scripts, Perl, Python, SQL queries, or similar
• Experience adminstering Active Directory, LDAP, or Kerberos
• Experience with LTO archive systems