Toast
We power successful restaurants.
Boston, MA

Technical Support Specialist

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Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally. 
Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be working with Toast customers to help them with product questions over the phone and in person, and ensure that they are successful after they have launched Toast POS at their restaurant. You will be an important part of the Toast customer service team.
We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers!
Responsibilities:

  • Learn the Toast POS system and become a product expert
  • Prompt correspondence with customers and partners through support calls, emails, and potentially in person
  • Responsibilities may include demos, training, and clear communication on how to resolve technical issues
  • Represent Toast with integrity and professionalism
  • Help customers make changes to menus, employees, tables, and other parts of the Toast configuration
  • Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program)
  • Help customers with basic network questions
  • Work with Toast Sales, Implementation, and Engineering teams to ensure customer success
  • Precise and effective communication with the various organizations within the sales team
  • Tracking support issue progress in our bug and support ticket management systems (Zendesk and others)
  • Potential after hours emergency support

Requirements:

  • Excellent problem solving, critical thinking, organization and communication skills
  • Ability to problem solve and be independent
  • Adaptable and hard working
  • Ability to learn quickly
  • Flexible work schedule
  • Restaurant Experience is a plus! 

Bonus Points:

  • Accustomed to working with a geographically distributed customers and partners
  • Excellent customer service skills with experience in phone support a plus

Perks:

  • Great opportunity to join the next big thing
  • Competitive salary & benefits
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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