If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 250 person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.

Our eGrocery solution was created with the grocer and the shopper in mind. Grocery is an incredibly complex industry, and our products are unlike any other: they are low value, perishable, heavy, and low-margin. Our automated solution is flexible enough to manage these complexities allowing us to ensure the correct picking method for the correct product!

Excited about potentially joining this rocketship to help us bridge the gap between retail and technology? Looking to make an impact daily and help us disrupt a hundred year old industry? If so, continue reading!

Currently, we are seeking a proactive, talented technical support engineer looking to make an impact on supporting our clients in an emerging technology space. The Tech Support Engineer will play a critical role in supporting the operations and contributing to the continuous improvement of our technology solution. You will play an integral role working with customers, partners and other Takeoff team members in triaging and monitoring technical support issues. The ideal candidate must have the ability to blend their technical skills, troubleshooting, customer focus, and communication skills to appropriately manage the day to day interactions with our support customers.

Please note the hours and schedule for this position are as follows:

Thurs-Mon or Fri-Tues(our preference). This will be a second shift and the hours will typically be 3pm to 11pm EST.

This is exciting because you will have the chance to:

• Provide frontline client technical support - understand the issue, reassure the customer, create and provide solutions, communicate with developers and report on resolution
• Contribute to documentation for client training and troubleshooting
• Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth
• Gather required information from clients and transmit the information to other internal resources for bug repair or SME review, according to the predefined process as required
• Create knowledgebase articles as needed and document the troubleshooting steps for new issues as they arise
• Produce and maintain ticket notes for issues, showing the actions taken, troubleshooting steps, and research

What you bring to the table:

• Excellent research and investigation skills
• The ability to work independently successfully, while being an integrated part of a strong team
• Comfortable with ambiguity, and are ready and able to perform job duties when little structure has been provided
• Flexible, growth mindset with a focus on problem-solving
• Thrives in a fast-paced, rapidly changing environment
• Comfortable working with new technology and data
• Able to take initiative and work well cross-functionally
• An engineering mindset that is ready to create a solution if no solution already exists
• A natural passion for Information Technology, IT has long been a part of your life
• A technical mindset that is capable of interacting with information systems both new and old

Some of the reasons why you'll love working at Takeoff:

• We're a successful, rapidly-growing startup with an entrepreneurial vibe
• We're disrupting the eGrocery industry with our innovative business model
• We're passionate about what we do
• We get to be creative on a daily basis
• You'll work with a smart, experienced leadership team that wants to do it right, and is open to new ideas
• We believe in autonomy, and reward those who take initiative
• We offer competitive salaries and comprehensive health benefits
• We have fun!
• We are committed to building a higly diverse and inclusive culture and environment

Some of the benefits and perks we offer:

• Competitive salary with yearly bonus incentives based on individual and company performance
• Health, Dental and Vision plans
• 401(K) plan with a 5% company match
• Unlimited PTO
• Tuition reimbursement
• 12 weeks of paid baby bonding leave for both parents
• Flexible spending/dependent care accounts
• Life Insurance, Short & Long Term Disability
• Annual Fitness Reimbursement of $300

Some of the ways we are addressing Covid-19:

While Covid-19 has posed it’s fair share of challenges, we have tackled these head on, while continuing to ensure that the health and safety of our employees and clients remain top priorities. We certainly believe that building a successful company starts with the people, and while the chance to meet and collaborate face to face in an office setting is vital to our growth and company culture, the health and safety of the Takeoff team is the most important right now. To that end, we are embracing and implementing a “work wherever” company policy.

Whether it be a Cultural Brunch & Learn, a Rocketberry Mini-Series showcasing some of our teams dynamic and hidden talents, or a weekly “coffee chat” to catch up with your fellow colleagues, we are finding creative ways to stay connected and engaged with each other during these challenging times.

Lastly along with our robust and competitive benefits package that we offer(above), we are excited to roll out two new benefits; a “remote work allowance” as well as a “remote office setup reimbursement”. These benefits will be effective immediately upon hire date geared towards ensuring that our employees are continuously set up for success while working remotely!

Equal Opportunity Employer

Our culture revolves around our core values of respect, initiative, collaboration, adaptability and diversity. As people, we value hard work, but we balance it with socializing as a team, respecting our time outside of work, and appreciating our coworkers’ unique walks of life.

Takeoff is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more at www.takeoff.com. We believe that diversity is critical to the growth of our company; we foster an environment where everyone has a voice and views the Takeoff team as their second family.