Technical Support Engineer, Reconciliation
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we've digitized payments for more than 2,450 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we're just getting started!
With over 600 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
We are seeking a smart, hungry, and high-energy Technical Support professional to join our dynamic and growing company. This individual will be a member of the newly created Reconciliation and Process Support team at Flywire and be responsible for performing tasks to support all of the Flywire customers and products.
Job Description
Key Responsibilities:
- Help build, support and run processes which are designed to analyze the data in and out of the products
- Analyze complex data flow scenarios in order to build processes to monitor and detect problems in these processes
- Work regularly with customers on remediation steps and improvements for inconsistencies found
- Help develop reporting and communication steps for reviewing these reconciliation results efficiently with customers
- Work directly with other teams at Flywire to research and resolve issues identified
- Help define the various rules and monitoring steps required to watch data flow at the specific unique customer level
- Help identify additional tools that can be utilized to improve and speed up the overall monitoring and reconciliation processes
- Help develop manual steps to implement new prototype monitoring/recon rules as an initial step towards automating or productizing it
Qualifications
Here's What We're Looking For:
- BS degree (required)
- Previous experience in SaaS technical support
- Great deductive skills
- Ability to communicate clearly and concisely with our clients
- Proficiency in MySQL and general Unix commands
- Strong SQL and Bash skills a plus
Additional Information
What We Offer:
- Competitive compensation, including stock options
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in
- WFH Stipend & Digital Disconnect Days
- Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!)
- Submit today and get started!
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don't worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.