MineralTree, a Global Payments Company
We are a disruptive Fintech company improving operational efficiency with Accounts Payable and Payments Automation.
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Technical Support Engineer - Inspyrus, a MineralTree Company

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Inspyrus – a MineralTree Company -- is a Silicon Valley Fintech SaaS start-up specializing in transforming Accounts Payable into a profit center. Our passion and mission are to provide the most innovative, game-changing solutions on the market, and to solve exciting business problems.

We are a global leader in Invoice Automation and Payment Monetization that provides large enterprises and small-to-medium business with business technology solutions. We are experiencing explosive growth and are seeking energetic, enthusiastic, smart, talented, people-oriented professionals to join our Global Product Support team. You will love focusing on helping customers to be successful with adopting and using the Inspyrus software. We offer competitive salaries, bonuses, health, dental, vision, 401K and much more!

Responsibilities:

  • Provide quality and timely support to customers per the severity of the issue and the contractual SLA in a fast-paced environment
  • Triage, troubleshoot and resolve problems reported by customers
  • Debug and test SQL queries that integrate with external data sources
  • Respond to and resolve alerts received from our monitoring tool in a timely manner
  • Have professional written and verbal interactions with customers detailing out solutions to meet their needs
  • Own technical issues and work with our services or development groups to resolve these complex and/or advanced issues when necessary
  • Create knowledge-based articles and documentation to help other support team members and customers with future guidance
  • Work with our services, development and product management teams to help communicate customer needs and urgency

Qualifications:

  • Bachelor’s Degree in Computer Science or in a related field
  • 2+ years working as a technical support engineer or in a similar field
  • 2+ years of hands-on experience with SQL, PL/SQL, SQL Developer
  • 2+ years of hands-on experience with Linux systems administration
  • 1+ year of hands-on experience using Issue Tracking/Management system like JIRA
  • Hands-on experience using JDeveloper, Eclipse or similar IDEs a plus
  • Excellent analysis, debugging and trouble-shooting skills, along with persistence in problem-solving
  • Strong problem-solving skills with the ability to think through complex issues and come up with creative remediation solutions
  • Strong analytical capability
  • Experience with Oracle WebCenter Capture & Forms Recognition, Unix/Linux, Oracle DB, SQL Developer tools, Microsoft Windows Server
  • Experience with SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI) in particular with installing certificates in a Linux environment
  • Understanding of NIS/LDAP/NFS/DNS/DHCP, internet, networking, VPN
  • Excellent written and verbal communication skills
  • Strong drive and self-guidance for helping customers
  • Adaptable to new processes, methods and tools
  • Ability to be on-call beyond normal business hours and on weekends

MineralTree is an equal opportunity employer. We support the principle of equality of treatment in employment, and are committed to having procedures to determine equal pay for all our employees that do not discriminate and are free from bias.

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What are MineralTree, a Global Payments Company Perks + Benefits

MineralTree, a Global Payments Company Benefits Overview

As a regular full-time MineralTree employee you will enjoy a competitive salary, bonus and benefits for your peace of mind, such as -- Anthem BCBS medical and dental insurance, vision, life, disability and more! You will save for retirement through our 401K (with matching) and have the opportunity for growth with our tuition reimbursement. With hard work comes the need for time off, so we provide competitive vacation, holiday and sick time, giving you the opportunity to recharge. We look forward telling you more about our great benefits, perks and career growth opportunities here at MineralTree, a Global Payments company.

Culture
Volunteer in local community
MineralTree, a Global Payments Company holds a bi-annual company wide volunteering event, and also provides employees with 2 volunteering days a year.
Partners with nonprofits
MineralTree, a Global Payments Company partners with organizations like Rosie's Place, Feeding America, Greater Boston Food Bank, Cradles to Crayons, and others to give back to the community.
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
MineralTree offers flexible work schedules for all team members and values a strong balance between home life and work.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
MineralTree, a Global Payments Company has internal Employee Resource Groups to support employees and encourage individuality and inclusivity.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Some of our medical plan options offer an HSA (Health Savings Account) with contributions provided by MineralTree, a Global Payments Company. We also offer a Dependent Care FSA.
Disability insurance
We offer both short and long-term disability benefits for our employees. These excellent plans offer peace of mind knowing you will have excellent coverage if needed.
Dental insurance
Anthem Dental provides a comprehensive dental plan which offers extensive benefits and a large network of dental providers.
Vision insurance
MineralTree, a Global Payments Company provides a Vision benefit offered by Anthem.
Health insurance
Anthem BCBS provides 3 comprehensive plan options for employees. You will have access to a large network of physicians. Some of our medical plan options offer an HSA (Health Savings Account).
Life insurance
Basic Life & Basis AD&D 100% paid for by MineralTree, a Global Payments Company.
Pet insurance
We offer Pet Insurance through Nationwide. Choose 50% or 70% reimbursement on eligible vet bills.
Wellness programs
We offer a standard fitness membership with Active & Fit Direct, that gives you access to over 11,900 fitness centers and access to 8,700 workout videos.
Mental health benefits
We offer an EAP through Anthem, access to Talk Space via the Anthem EAP, rethink care which supports mental health and parenting as well as Well being podcasts.
Financial & Retirement
401(K)
401(K) matching
Team members who participate in the 401(k) plan are eligible for a total company match of 5% if you contribute 6% or more.
Company equity
Employee stock purchase plan
The ESPP allows you to share in the ownership of the Company by purchasing common stock at a 15% discounted price through after-tax payroll deductions.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
MineralTree offers a generous paid parental leave for all new parents.
Family medical leave
Adoption Assistance
Company sponsored family events
MineralTree hosts an annual holiday party for all employees and their families. This is a fun celebration for all ages, and even includes activities for the kids!
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
MineralTree, a Global Payments Company encourages employees to give back with 2 paid volunteer days a year.
Paid holidays
MineralTree offers all employees paid time off to observe all major holidays.
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Company-sponsored outings
MineralTree has company-wide sponsored events such as a summer outing, holiday parties, Women of MineralTree dinners and events, and more! We are excited to host these again in-person post pandemic!
Some meals provided
MineralTree provides team lunches every Friday (when in the office)!
Company-sponsored happy hours
Pet friendly
Recreational clubs
We have multiple employee sponsored clubs "from gaming to book club" for all interests!
Relocation assistance
Fitness stipend
We offer a standard fitness membership with Active & Fit Direct, that gives you access to over 11,900 fitness centers and access to 8,700 workout videos.
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
MineralTree, a Global Payments Company offers $5,250 annually for tuition reimbursement for all full-time employees.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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