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Technical Support Engineer I

| Greater Boston Area

Job Overview: 
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world.

Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

Job Responsibilities: 
1. Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success. 
Serves as the liaison between Rapid7 and the customer; 
Follows up, tests, and troubleshoots as necessary; 
Partners with development team on root cause analysis; 
Keeps customer informed of case resolution. 
2. Interacts closely with other departments to provide first hand feedback from customers.

Job Requirements: 
Experience

Relevant experience in a similar customer facing role; 
Shines working in high performing team environments; 
Demonstrable command of administering multiple OS’s.

Technical Knowledge & Skills:

Amazing social skills with a passion to work with customers; 
Troubleshooting and understanding of network architecture 
Critical thinking and sound problem solving skills; 
Fantastic oral and written communication; 
Knowledge of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP desired; 
Proficiency with similar applications and Rapid7 products a plus.

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Location

Rapid7 is conveniently located in downtown Boston, with plenty of restaurants, bars and public transport close by.

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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