Technical Support Engineer Boston at WhiteSource

| Greater Boston Area
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Our WhiteSource Customer Support team located in Boston is expanding. We are looking for a talented Technical Support Engineer passionate about tackling the 21st century challenges surrounding security and compliance associated with the use of open source software. The ideal candidate is innately curious and has high aptitude for quickly learning the leading-edge technologies used in today’s SDLC practices. In addition to knowing WhiteSource’s offerings inside out, our Technical Support Engineers are excellent communicators, relentless about getting things done, out-of-the-box thinkers and masters of prioritization.

In this role, you will provide support services to WhiteSource customers and prospects, troubleshoot, reproduce and devise workarounds to customer issues as well as working closely with other departments (R&D, Product Management and QA) to resolve them.


Required Qualifications:


· Bachelor’s degree in Computer Science or related field

· At least 3 years of experience in Technical Support or a customer facing technical role

· Experience working with different operating systems (Windows/Linux/Unix)

· Experience working with SaaS environments (AWS, MS Azure) as well as on-premise

· Experience with programming environments (e.g. Java, JavaScript, Python, Go, C#, Ruby, C++)

· Excellent analytical and problem-solving skills

· Customer-oriented with outstanding communications skills in English (written and verbal)

· Willing to work flexible hours

Considered a plus:

· Experience with software development build tools (e.g. Maven, NPM, NuGet, Gradle, Ant) - Big plus

· Experience with SDLC and DevOps tools (e.g. GitHub, BitBucket, JFrog Artifactory, Azure DevOps, Jenkins, TeamCity) – Big plus

· Experience with container OS level virtualization (e.g. Docker, Kubernetes, OpenShift)

· Experience with serverless computing platforms (e.g. AWS Lambda)

· Experience working with Databases and SQL queries

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • HBaseDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SQLiteDatabases


93 Summer St., Boston, MA,, Boston, MA 02110

An Insider's view of WhiteSource

What's the biggest problem your team is solving?

Every day we build tools that help developers to manage their open source in terms of security and licensing compliance, finding new ways to integrate into their code repositories, CI/CD pipelines, IDE's or even web browsers. We spend significant time doing research and being up to date with the latest technologies and market standards.


R&D Team Leader

How do your team's ideas influence the company's direction?

Our sales teams meet daily with the top clients around the world, sharing with them our innovative and market-defining technology, helping them to develop better software, faster by harnessing the power of open source. They bring back valuable information and help us develop our future solutions and maintain our position as leaders in the market.


General Sales Manager

What’s the vibe like in the office?

I think our office is the kind of place where you can really satiate your intellectual curiosity and find opportunities to learn things you wouldn’t in a more structured place where the teams are separated by a lot of restrictions on how you can interact.


Customer Support Engineer

What are WhiteSource Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
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