Technical Support Analyst

| Greater Boston Area | Remote
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Technical Support Engineer – ConneX Integrations

CrunchTime! Information Systems (www.crunchtime.com), provider of the hospitality industry’s leading enterprise operations platform, is seeking new team members across its organization to help it scale operations as it experiences record growth.

Since its inception in 1995, when the company created the industry’s first web-based back office system, our platform has been adopted by the world's e most iconic brands in the Restaurant, Cruise, Airport Concessions, Military and Leisure and Entertainment industries; and is in operation at tens of thousands of locations. CrunchTime is a recognized technology leader that provides the perfect blend of product features, thought leadership, organizational stability, great technology, and a maniacal commitment to operational excellence. We combine the financial depth and stability of a large established company with a “there are no limits to what we can accomplish together” culture of a startup.

This is a unique role within our organization. The best candidates will demonstrate a combination of top-notch customer service skills as well as technical skills to complete data analysis (MySQL, Oracle) and code analysis (Python, C#) to identify the root cause of reported issues for CrunchTime’s ConneX integration. This is a fantastic opportunity to learn and build on your technical skills.

*This position offers 100% remote flexibility. 

Responsibilities

  • Prioritize tickets and provide timely issue resolution or further escalation, ensuring adherence to CrunchTime’s SLA
  • Analyze data and debug application code to determine the root cause of ConneX integration issues escalated by Tier 1 & 2 Support
  • Utilize CrunchTime’s CRM and project management tools to thoroughly and clearly document assigned issues
  • Work with other engineers to troubleshoot technical issues
  • Collaborate across departments to resolve issues
  • Maintain technical expertise and knowledge of POS system

Skills & Requirements

  • Experience with scripting/programming (eg. Python, C#, etc)
  • Experience with SQL (MySQL, Oracle, MS SQL Server)
  • Experience with one or more Point of Sale systems is highly desirable
  • Demonstrated ability to debug structured code to troubleshoot and identify defects
  • Understanding of APIs (SOAP or REST) is desireable
  • Able to learn new tasks, software platforms and industries quickly
  • Able to communicate to technical and non-technical audiences and at all levels of the organization
  • Attention to detail and complex problem solving capabilities
  • Able to leverage MS productivity tools (Excel, Word) to analyze data and document cause and effect.
  • Excellent communication skills
  • Able to work independently and as a team member
  • Able to manage time effectively in a fast paced environment and prioritize tickets to meet the SLA
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
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Location

We're in the West End - near the Bruins and only a 2-min walk from North Station and the Haymarket T. Big things are happening around here!

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