Technical Operations Supervisor

| Greater Boston Area | Hybrid
Sorry, this job was removed at 6:08 p.m. (EST) on Wednesday, January 8, 2020
Find out who's hiring remotely in Greater Boston Area.
See all Remote Cybersecurity + IT jobs in Greater Boston Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

As Bullhorn’s Technical Operations Supervisor (Internally known as Tier III Support Engineering Supervisor), you will be responsible for a team that serves as the highest point of escalation for our clients in resolving the most complex technical and application-related inquiries. You will function as the leader of a crossroads group between various internal teams (engineering, development, support, professional services, sales engineering), ensuring that issues are solved efficiently and to the satisfaction of our customers. You will also be responsible for public communication around product maintenance, and application-impacting events.

As the Supervisor of Technical Operations Engineers, a typical day might include:

  • Managing and prioritizing a constantly changing queue of issues escalated to Tier 3, our Technical Operations Engineering team 

  • Prioritizing and assigning tickets to your team of engineers, ensuring they adhere to internal SLAs

  • Coaching and training your team on problem solving, technical skills, and root cause analysis

  • Managing and coordinating internal & external communications for application incidents (P level incidents) 

This job might be for you if you have:

  • 3+ years experience training, growing and leading teams (including those with junior employees)

  • Excellent oral and written communication skills

  • A talent for critical thinking, with the ability to analyze information accurately in order to make sound decisions

  • An ability to understand highly complex technical issues and communicate them to a non-technical audience

Bonus points for:

  • Experience with or understanding of relational databases, APIs, and email technology

  • Experience managing the development, deployment, or maintenance of web applications

Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in lunch and breakfast, and monthly "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.

 You might be a fit for Bullhorn if:

  • You are energetic and enjoy working in a fast-paced environment

  • You are confident and love sharing success with your team

  • You take ownership of your work and continuously strive for improvement

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • People Operations
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • LuceneLibraries
    • AngularFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • TomcatFrameworks
    • GitFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • SolrDatabases
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

Bullhorn's HQ is located in the Financial District in downtown Boston near South Station and within walking distance to a variety of lunch hot spots.

What are Bullhorn Perks + Benefits

Bullhorn Benefits Overview

Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in meals and monthly "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.

Culture
Volunteer in local community
Bullhorn Cares is employee-led and organizes regular volunteering and fundraising events, both company-wide and local, to give back to our communities. We also offer 1 volunteer day per quarter.
Partners with nonprofits
Bullhorn partners with Career Collaborative to close the opportunity gap and Pledge 1% to offer a portion of our success to our local communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Flexible schedules for Bullhorn employees are at the discretion of each employee's manager.
Remote work program
Our remote work program includes work from home or remotely on occasion as needed.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
With an emphasis on diversity in our recruitment and team-building efforts, Bullhorn is proud to support leaders from all cultures, races, genders, sexual orientations, and backgrounds.
Mandated unconscious bias training
Diversity employee resource groups
Allies | An umbrella Employee Resource Group; HERd | An ERG for women and gender minorities; BLK@BH | An ERG for Black employees; Pride | An ERG for LGBTQIA+ employees
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bullhorn employees can contribute up to $2,750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of annual salary up to $2,500 weekly maximum payout.
Dental insurance
Our dental benefits plan covers 80% of expenses after deductible.
Vision insurance
Our vision benefits plan includes a $20 co-pay for annual eye exams with $0 co-pay for glasses and contact lenses.
Health insurance
Our best-in-class health insurance policy through BBA (a Blue Cross Blue Shield company) covers up to $4,000 of out of pocket expenses.
Life insurance
Life insurance is equal to 5 times an employee's annual salary up to $500,000.
Wellness programs
Team workouts
Bullhorn's team fitness initiatives include In-office yoga.
Mental health benefits
Bullhorn offered a Mental Health Day to all global employees this summer. We also have mental health coverage included in our Medical plans and Employee Assistance Program.
Financial & Retirement
401(K)
401(K) matching
Bullhorn will match 50% of employee contributions to their 401k plans up to 6% of all eligible earnings.
Performance bonus
Charitable contribution matching
Bullhorn partners with Pledge 1% to offer a portion of our success back to our local communities.
Child Care & Parental Leave Benefits
Childcare benefits
Bullhorn offers an Employee Assistance Program that includes child care and elder care referrals. Child care could be covered through your FSA with Bullhorn.
Generous parental leave
Bullhorn provides up to 4 months of parental leave for the primary caretaker and 2 weeks of parental leave for the secondary caretaker of new infants.
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Bullhorn hosts Bring Your Kid to Work Day each year.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Bullhorn has an unlimited vacation policy for all employees globally.
Paid volunteer time
Our employees receive 1 day per quarter of paid volunteer time.
Paid holidays
Paid sick days
Employees receive paid sick leave.
Office Perks
Commuter benefits
Bullhorn offers commuter benefits as an FSA, with a contribution of up to $260 per month.
Company-sponsored outings
Bullhorn hosts company outings Monthly.
Free daily meals
Free snacks and drinks
Bullhorn has a fully stocked kitchen including coffee, tea, fruit and cereal
Some meals provided
Company-sponsored happy hours
Happy hours are hosted once per month on "First Thursday."
Onsite office parking
We offer employees a parking subsidy through an FSA
Recreational clubs
We encourage Bullhorn employees to form recreational clubs.
Fitness stipend
Fitness subsidies are available through the health insurance plan.
Onsite gym
Professional Development Benefits
Job training & conferences
Bullhorn offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Bullhorn hosts regular lunch and learn meetings.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bullhorn's benefits start on Day 1 of your employment. There is no vesting period for medical, dental, vision, 401k, or other benefits. We also offer a paid employee referral program, relaxed environment with casual dress, and internal promotions/moves.

More Jobs at Bullhorn

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about BullhornFind similar jobs like this