Technical Account Manager

| Greater Boston Area
CloudHealth Technologies is looking for highly motivated, goal-oriented individuals who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.
About You:
You love being on the front lines of the business partnering with top tier customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products, services, and solutions.

You Will

  • Utilize product domain expertise to serve as a trusted technical advisor and account manager.
  • Maintain and develop ongoing relationships with our largest and most strategic customers.
  • Maximize customer ROI by applying best practices and standardization across your customers’ environments to reduce costs, increase efficiency, and automate cloud operations.
  • Advance adoption of the CloudHealth platform within our customers’ organizations by creating a well-communicated plan, encouraging enterprise-wide collaboration, and providing frequent assessments to highlight results against common goals.
  • Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution.
  • Serve as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc to Product Management and Executive Leadership.
  • Coordinate and manage customer onboarding, strategic planning, consolatory services, and product demonstrations on new features and services.
  • Work with customers to leverage key integrations with Datadog, Alert Logic, New Relic, Ansible, Chef, and more.

You Have:

  • A 4-year college degree, preferably with a technical focus; Computer Science, Math, or related background is highly desired.
  • 5+ years of relevant experience in pre/post-sales or account management.
  • Experience supporting enterprise IT products or services with practical understanding of cloud-centric architectures.
  • Experience and familiarity with cloud platforms is a plus (e.g. AWS, Azure, etc.), passion for new technologies is a requirement.
  • Land and expand account management skills (navigating and expanding within key accounts).
  • The ability to work in a fast-paced team oriented environment, leveraging company resources to solve customer challenges/requirements.
  • Strong attention to detail and quality of work, suitable for customer facing materials.
  • Strong communication, time management, problem solving, project management, and interpersonal skills.

CloudHealth Technologies is a venture-backed technology company that is accelerating business transformation to the Cloud for some of the largest enterprises in the world. With over $86 million in funding, including a $46 million Kleiner Perkins-led Series D round that closed in June 2017, we have experienced 100+% year-over-year revenue growth for the past five years. Simply put, we are one of the fastest growing technology companies in the country. Our benefits don’t stop with competitive salaries, 401K plans, comprehensive medical, dental, vision, and life/disability insurance or flexible PTO. To give everyone a stake in the business, we ensure everyone receives equity. Plus, there’s the usual good stuff like Commuter & Gym reimbursements, Apple hardware, free snacks, lunches, and beer. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases

Location

100 Summer Street, 20th Floor, Boston, MA 02110
100 Summer Street, 20th Floor, Boston, MA 02110

What are CloudHealth Technologies Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Everyone here has a chance to learn and develop professionally as the company continues to grow. We pride ourselves in giving employees the opportunity to build their career -- the rest is up to them. For example, one of our early hires started here as an intern, and now he’s spearheading the expansion of our London sales team. It just goes to show how far commitment and dedication will take you!

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