Markforged is looking for a Systems Administrator to join our Technology Operations team. The goal of the Technology Operations team is to provide effective technologies and quality services that seamlessly integrate into the daily workflows of Markforged employees to enhance productivity, safeguard information, and scale in a cost-effective manner. We do this by listening to the needs of employees and maximizing the potential of the tools we offer. This person will report to the Director of IT and will work alongside all aspects of the organization.

You will be a strong and independent team member that is passionate about solving big problems with simple solutions, driving excellence and building a great company. You have a proven track record of building scalable IT infrastructure while maintaining a high level of technology support. You are a creative thinker, problem solver, and learner. This position offers a great opportunity to implement and maintain highly effective, reliable, secure, and innovative technologies.

What You Will Work On

• Triage and respond to support requests including all support channels and walk-upsRecord problem and resolution details in ticketing system
• Support and troubleshoot macOS, Windows, mobile devices, office printers, A/V and video conferencing systems
• Assist with automating common processes
• Keep knowledge base updated and provide training when needed
• Onboarding new hires including provisioning of computers, accounts and peripherals
• Collaborate with Tech Ops team to provide a reliable help model

What We Look For

• 3+ years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, iOS, Android
• Skilled communicator with a focus on customer service to resolve issues effectively
• Ability to tailor support for all members of the organizationProblem solver who knows how to use resources
• Highly organized, precise with great attention to detail
• Experience managing enterprise software
• Experience working with endpoint configuration management tools
• Ability to provide concise documentation within a ticketing system
• Experience with office hardware such as printers, video conferencing, and A/V systems
• Ability to work weekend and off-hours on occasion
• Ability and strong desire to work with minimal supervision in an environment with changing priorities and multiple projects

Bonus

• Work experience in a startup environment
• Apple Certified Macintosh Technician (ACMT)
• Certified Casper Technician (CCT)
• G Suite Certified Administrator
• Networking experience
• Scripting experience (HTML, PHP, Shell, Bash, Python, etc.)