InterSystems
Our products have received global industry recognition from Forrester, Gartner and KLAS Research.
Cambridge, MA
Hybrid

System Management Specialist

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Overview

InterSystems seeks a Systems Management Specialist with a background in large Windows and/or Unix environments and experience of OS Scripting. Providing support for our TrakCare (healthcare information system) deployments, the Systems Management Specialist is responsible for the overall delivery of the System Architecture Plan and the implementation, configuration and management of resources. 

 

The Systems Management Specialist will generally perform the following functions:

 

  • Manage the internal systems and environments where the InterSystems products are installed. Monitor and maintain these environments in a proactive manner in order to avoid interruption of the services provided by the platform. 
  • Support defined system areas and provide technical support for the deployment of InterSystems products.
  • Responsible for the overall installation and maintenance of the Systems Architecture for InterSystems products and ongoing management of associated resources and activities to ensure that software is delivered line with internal requirements.
  • Communicate with the appropriate internal groups to obtain support as well ensuring standards are maintained for the configuration and support of InterSystems products.

 

Responsibilities

  • Provide general environment management for InterSystems product patches/releases/builds
  • Provide technical support for product solutions focused on infrastructure and platform.
  • Troubleshooting and performance analysis for internal and client environments.
  • Monitor and respond to Technical Team calls on the TRC logging system.
  • Support and testing of both internal and external product related tools e.g. patching tool, print service, etc.
  • Assist with technical requests such as architecture, configuration, hardware sizing, etc.
  • Support the development of training materials for technical courses such as system administration.
  • Support the development of documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and FAQ’s
  • Participate in the on call 24 hour support service as required.
  • Production of training materials for technical courses such as system administration, custom development or reporting
  • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-tos
  • Responsible for participating in on-site technical training if required
  • Responsible for participating in on-site technical implementations if required
  • Responsible for participating in the on call 24 hour roster service
  • Responsible for scripting, maintenance and verification of backups
  • Provide assistance in researching new architectures, configurations, methodologies and products

Qualifications

  • Experience with installing, configuration and managing InterSystems Caché Databases is a bonus.
  • Knowledge of InterSystems Caché Object Script programming language is a bonus.
  • Experience managing Linux Servers with advanced apache configurations is a must.

Education and Training

  • Bachelor’s degree (STEM highly desired)

 

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

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What are InterSystems Perks + Benefits

InterSystems Benefits Overview

InterSystems is pleased to offer a premier benefits package to all benefit eligible employees. Our plans are designed to provide a comprehensive, cost-effective, and competitive benefits package. We are dedicated to the health, wellness, and security of our employees and their families.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Disability, Mental Health, and NeuroDiversity Resource Group, BIPOC Resource Group, Women's Resource Group, LGBTQIA+ Resource Group.
Hiring practices that promote diversity
Diversity recruitment program
Active sponsors of MIT Office of Minority Education, Harvard Black Students Association, sponsoring the Tufts Women in Technology Events, Top 50 Best Employers at Anita B/Grace Hopper
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Offered for employees and dependents.
Disability insurance
Dental insurance
Vision insurance
Health insurance
HSA offered
Life insurance
Pet insurance
Wellness programs
Team workouts
InterSystems' fitness initiatives include in-office yoga.
Mental health benefits
EAP offered
Financial & Retirement
401(K)
InterSystems' 401(K) includes a profit-sharing program.
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
We offer dependent care FSA
Generous parental leave
Family medical leave
Company sponsored family events
InterSystems hosts family oriented events frequently.
Vacation & Time Off Benefits
Generous PTO
InterSystems employees receive a minimum of 23 PTO days per year.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Parking Garage (daily/monthly rates), Electric Vehicle Charging Stations, Secured Bicycle Parking, MBTA Pass Program, Free Annual Blue Bikes Membership
Company-sponsored outings
InterSystems hosts regular company events and outings. Recent events include a company ski trip, New England Revolution game at Gillette Stadium, Lion King in Boston, and Holiday at the Boston Pops
Free daily meals
Some meals provided
Onsite office parking
InterSystems' commuter benefits include Monthly Parking at One Memorial Drive and a Parking FSA. A Transit Parking FSA allows you to set aside pre-tax dollars for qualified expenses.
Relocation assistance
InterSystems provides relocation benefits dependent upon meeting qualifications as specified in our company policy. Benefits can range from temporary housing, travel expenses, or monetary stipends.
Fitness stipend
If employees are enrolled in our insurance there is a $150 fitness reimbursement stipend
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
InterSystems sponsors onsite, company wide new employee training.
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Paid industry certifications

Additional Perks + Benefits

In addition to all of the perks/benefits listed above, we also offer identity theft protection and 24/7 worldwide travel assistance if employees are traveling 100 miles from home

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