Support Engineer

| Greater Boston Area

Panorama is on a mission to radically improve student outcomes by helping educators gather, understand, and act on meaningful data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than seven million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

Panorama’s engineering team is involved in every step of the product cycle, working closely with many other teams (and our users!) to brainstorm and build solutions to some of education’s toughest problems. While we have strong technical chops, we make sure to constantly challenge ourselves and grow. From lunchtime guest speakers and weekly book clubs to hackathons and open-source projects (both in the office and outside it), our team strives to constantly improve as we help schools around the world do the same.

A critical part of our Engineering work is supporting the delivery of our products and offerings to our school and district partners. This work ranges from designing the technical implementation of complex survey programs for some of the largest school districts in the country to investigating discrepancies during data imports. This work is fast-paced and high-impact for our team and for our clients. As an early member of the Engineering team focusing on support, you will help grow and shape this work to be the as effective as it can be at a rapidly-growing, fast-paced startup.

In this role, you will: 

  • Join the Engineering team as a Support Engineer, specializing in helping our clients and colleagues get the most value out of Panorama’s Platform.
  • Work closely with our Client Success team to solve the challenges of implementing Panorama in a variety of districts.
  • Work through our engineering support queue including triaging client needs, collaborating with teammates in CS and Engineering, and getting your hands dirty debugging the underlying technical problems.
  • Learn the ins and outs of our product to not only provide technical guidance but to help coach and teach teammates who are learning the product as well.
  • Help our growing support team measure, understand, and optimize our existing engineering support process.
  • Identify and prioritize tools and features to make using Panorama easier and more effective for all of our clients.

Our ideal candidate:

  • Loves to learn and be challenged; no problem is too big, no detail is too small, and no task is too complicated.
  • Has experience writing and debugging code (we primarily use Ruby and JavaScript, so experience there is a plus but not required - see the first bullet point).
  • Has a track record of being organized, detail-oriented, and exceptional at time management.
  • Is a great communicator and collaborator; you’ll be working closely with other engineers, members of our Client Success team, and, in some cases, our clients-- warm, clear, and precise communication is important.
  • Is excited to work in a tight-knit team, and someone who successfully works independently with little oversight.
  • Loves to problem-solve - and to do so with energy, creativity and warmth. But you are also a “systems thinker,” looking for ways we should continually improve engineering support to make it more consistent, more successful, and to enable our product to be the best that it can be.

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks

Location

We're on Kingston St. in downtown Boston; a four minute walk from Downtown Crossing (Orange and Red Lines) and a seven minute walk from South Station.
109 Kingston Street, Boston, MA 02111

Insider's spotlight

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.

Jen

Product Support Manager

What's the biggest problem your team is solving?

One of our goals is to create an interview process that caters to candidates, ensuring a positive experience by being as mindful as we can be with each unique interaction. We also seek the best talent and fit by brainstorming and implementing new ways to diversify our talent pools and pipelines.

Melvin

Talent Coordinator

What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.

Jemma

Engineer

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

What are Panorama Education Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Daily Meals Provided
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build longterm careers with us.

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