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Support Engineer

| Greater Boston Area

Panorama is on a mission to radically improve student outcomes by helping educators gather, understand, and act on meaningful data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than seven million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.

Panorama’s engineering team is involved in every step of the product cycle, working closely with many other teams (and our users!) to brainstorm and build solutions to some of education’s toughest problems. While we have strong technical chops, we make sure to constantly challenge ourselves and grow. From lunchtime guest speakers and weekly book clubs to hackathons and open-source projects (both in the office and outside it), our team strives to constantly improve as we help schools around the world do the same.

A critical part of our Engineering work is supporting the delivery of our products and offerings to our school and district partners. This work ranges from designing the technical implementation of complex survey programs for some of the largest school districts in the country to investigating discrepancies during data imports. This work is fast-paced and high-impact for our team and for our clients. As an early member of the Engineering team focusing on support, you will help grow and shape this work to be the as effective as it can be at a rapidly-growing, fast-paced startup.

In this role, you will: 

  • Join the Engineering team as a Support Engineer, specializing in helping our clients and colleagues get the most value out of Panorama’s Platform.
  • Work closely with our Client Success team to solve the challenges of implementing Panorama in a variety of districts.
  • Work through our engineering support queue including triaging client needs, collaborating with teammates in CS and Engineering, and getting your hands dirty debugging the underlying technical problems.
  • Learn the ins and outs of our product to not only provide technical guidance but to help coach and teach teammates who are learning the product as well.
  • Help our growing support team measure, understand, and optimize our existing engineering support process.
  • Identify and prioritize tools and features to make using Panorama easier and more effective for all of our clients.

Our ideal candidate:

  • Loves to learn and be challenged; no problem is too big, no detail is too small, and no task is too complicated.
  • Has experience writing and debugging code (we primarily use Ruby and JavaScript, so experience there is a plus but not required - see the first bullet point).
  • Has a track record of being organized, detail-oriented, and exceptional at time management.
  • Is a great communicator and collaborator; you’ll be working closely with other engineers, members of our Client Success team, and, in some cases, our clients-- warm, clear, and precise communication is important.
  • Is excited to work in a tight-knit team, and someone who successfully works independently with little oversight.
  • Loves to problem-solve - and to do so with energy, creativity and warmth. But you are also a “systems thinker,” looking for ways we should continually improve engineering support to make it more consistent, more successful, and to enable our product to be the best that it can be.

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks

Location

We're on School Street above the Walgreens at Downtown Crossing. We're just a few minutes walking distance from the Blue, Orange, and Red Lines.

An Insider's view of Panorama Education

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.

Jen

Product Support Manager

What does your typical day look like?

My days revolve around our mission of being the best part of our client’s day. Collaboratively working with other engineers and Client Success teammates to problem solve, build new tools, integrate/onboard new clients, and support the needs of existing clients are just a start.

Jahvon

Engineer

What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.

Jemma

Engineer

How do your team's ideas influence the company's direction?

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

What projects are you most excited about?

I am excited about elevating equity and inclusion as we support educators and school leaders in creating environments where all students thrive. For the Teaching & Learning team, we try to focus on designing learning experiences and resources that help partners navigate and process data to learn the ways that students experience school differently.

Nashaira

Workshop Facilitator

What are Panorama Education Perks + Benefits

Panorama Education Benefits Overview

Our team members show unmatched devotion to improving education so in return, we've worked hard to craft a benefit offering that cares for each Panoramian and shows our devotion to and appreciation for them. Our benefits range from 90% coverage of medical premiums to flexible vacation to generous parental leave to daily catered lunch.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer two kinds of FSAs so employees are able to set aside pre-tax dollars to pay for health care expenses like copays and deductibles. We also reimburse up to $50 per month for gym memberships.
Disability Insurance
Dental Benefits
Panorama covers 90% of the cost of dental premiums.
Vision Benefits
Health Insurance Benefits
Panorama's health insurance plan through BCBS offers a PPO and HMO option. Panorama covers 90% of premium costs.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Panorama matches 100% of employee contributions of up to 4% of their annual salary. Matched contributions vest right away!
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build longterm careers with us.

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