The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone, regardless of coding experience. 

To continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring their best selves to work.

If that isn’t enough, mabl was also named a Best Place to Work and a Best Paying Company by BuiltIn Boston in 2021.

Why we need you:

You have a proclivity for helping people and solving technological problems. You have experience in software QA or web development and flair for talking to customers. You’ve got tried and true methods for following projects through to completion. You’re looking for a role that will have a tremendous impact as part of a small but fast-growing team. You seek to be a valuable “Voice of the Customer” and subject matter expert among your co-workers.

If this sounds like you, we’d love to chat!

What you'll do:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues
• Take ownership of customer issues reported and seeing problems through to resolution
• Create and evolve support and customer success processes, tools, and technologies
• Work cross functionally with other teams at mabl to improve the customer experience

What you'll bring to the table:

• 3+ years of experience
• Knowledge of QA/Automation testing
• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools
• Knowledge of ticketing systems such as Salesforce and Jira
• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)
• Customer-centric attitude, with strong communication skills and technical acumen
• Deep passion for representing customers needs in product planning and design processes
• Strong analytical skills, with a bias for using data to identify trends and opportunities
• Interest in learning good test automation practices and patterns

ABOUT US

Mabl is the intelligent test automation company that empowers high-velocity software development teams to adopt Quality Engineering. Our low-code test automation platform enables organizations to harness the potential of software testing and test data to build new features faster, adopt DevOps, and enhance product quality. Mabl users benefit from a unified platform for easily creating, executing, and maintaining reliable tests that result in faster delivery of high quality, business critical applications. Follow us at @mablhq on Twitter and @mabl on LinkedIn to see what life is like as a mabler.