Strategy and Systems Lead - Hardware Operations at Toast
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Toast is looking for an analytical, technical, and motivated team player to bring our Hardware Operations and Supply Chain teams’ top strategic and operational objectives to life. In this role, you will be working with business leaders and collaborating with our Business Systems team by utilizing your technical expertise and business insights. You will work closely with our Fulfillment, Supply Chain, and Quality teams to plan, design and build optimal solutions for our systems and applications. This includes managing the delivery of the solutions to ensure that they are executed with high quality, and that they drive meaningful improvement in customer and internal team experience. As an expert on how data flows in our system, you will articulate solutions that are simple and scalable, and will support your team and manager to enable our team's systems portfolio to become a trusted partner to your stakeholders.
About this roll* (Responsibilities)
- Work with a group of cross-functional business stakeholders to understand their goals and operational requirements
- Estimate impact of initiatives to help drive prioritization across our backlog
- Support intake process for requests from user groups and help prioritize requests into project roadmap or implementation sprints
- Partner with business stakeholders to gather requirements and collaborate with IT team members (where applicable) to identify and document system solutions
- Work hands-on in systems to triage and resolve production support issues and implement minor enhancement requests
- Manage QA and testing of custom deployments and upgrades in these environments.
- Provide subject matter expertise to the internal operations and data teams on how different pieces of information are collected and used
- Regularly report out on project/program status
Do you have the right ingredients*? (Requirements)
- 3-5 years of fulfillment operations, manufacturing operations, supply chain operations or other equivalent experience
- Experience with warehouse or transportation management systems, Netsuite and Salesforce.com highly preferred
- Experience with Looker or other equivalent business intelligence software
- Demonstrated experience of solving complex problems using a data-driven approach
- Demonstrated experience in improving processes to drive efficiency
- Experience in managing projects from conception to delivery
- Strong working knowledge of the overlap between operations and systems
- Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results.
Our Spread* of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.