Strategic & Technical Operations Manager

| Greater Boston Area
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Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.


We’re looking for an experienced technical alliances professional to join our high achieving Strategic Program Management Team, and manage Acquia’s largest infrastructure relationship. You will be responsible for maintaining and establishing new relationships within the provider, overseeing multiple initiatives, developing or guiding solutions, and driving new opportunities.

What’s Needed to Succeed

The right candidate will have a track record of exceeding expectations, demonstrate a high degree of motivation, technical and business savvy, and thrive in a hyper-growth environment. You understand how to map out a large, global services organization, identify key people, and affect change through them. You understand the foundational elements of a successful alliance, and how to secure commitments and set expectations that turn quickly into action. You know how to build alignment between internal colleagues and partner employees at all levels, and are effective at building deep trust between yourself and both of these groups. To be successful in this position, you must be highly organized, creative and a self-starter who is able to think big, execute flawlessly and stay focused on the details. This role requires very strong cross-functional interlock and communication as the audience is diverse.


  • Establish and maintain key working relationships with cloud vendor. 
  • Lead initiatives that tightly aligns Acquian’s strategic and tactical business objectives to its long-term cloud infrastructure investment, resulting in a platform for our colleagues and customers to architect the most innovative and digitally transformative experiences.
  • Track dependencies related to strategic project/programs.
  • Drive continuous innovations and improvements to processes in an effort to cultivate program efficiencies, including those related to cost-optimization tactics.
  • Manage internal governance teams, functional leaders to set expectations and achieve alignment from all stakeholders across Acquia.
  • Proactively negotiate issues with a solutions mindset to effect measurable and meaningful changes to the organization and bring bigger perspectives.
  • Partner with cloud vendor’s business and technical staff dedicated to Acquia to understand their needs to ensure we are building and delivering programs that enable Acquia to deliver the right outcomes leveraging the provider’s services.
  • Participate in relevant cloud vendor’s partner programs to create and drive revenue opportunities for Acquia.
  • Partner on GTM programs to drive joint engagement with cloud vendor.
  • Set and manage a set of input and output goals for the organization and provide regular and consistent reporting and analytics.
  • Prepare and give business reviews to the senior executive team.

Preferred Qualifications / Experience

  • 4+ years of experience in large corporate environment preferably cloud services industry.
  • 4+ years of experience driving end-to-end cloud vendor management capabilities.
  • Have utilized a broad understanding of cloud services solutions and knowledge of related industry trends and methodologies to advance the organization’s cloud performance and operations across multiple domains.
  • Ability to recruit, motivate, and manage a team of professionals.
  • Innovative problem solver and strategic thinker, along with strong business acumen and analytical capabilities.
  • Strong change management capabilities.
  • Strong Executive leadership skills; collaborative partner able to influence and drive accountability across organizational and domain boundaries.
  • Demonstrated ability to engage and influence C-level executives.
  • Expertise in project management principles and techniques.
  • Strong presentation and excellent interpersonal and presentation / communication skills
  • Willingness to grow technical skill-set in line with program expectations.
  • Experience in vendor spend analysis and continued success in controlling and driving down vendor costs a plus.
  • An understanding of AWS and/or technology as a service would be preferred.

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS


Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund ( to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.


Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.


Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
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