Strategic Success Manager - Security at VMware Carbon Black

| Waltham | Remote
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Job Description

Business Summary:
 

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and automation technologies. Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, collaboration, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today. 
 

This role will sit in VMWare's Security Business Unit, VMWare Carbon Black; a leader in cloud-native endpoint protection dedicated to keeping the world safe from cyberattacks. The VMware Carbon Black Cloud consolidates endpoint protection and IT operations into an endpoint protection platform (EPP) that prevents advanced threats, provides actionable insight and enables businesses of all sizes to simplify operations.

 

Job Role and Responsibilities:  

 

The Strategic Success Manager (SSM) is responsible for ensuring the overall success of a portfolio of strategic accounts with VMWare Carbon Black products. As a senior member of the Sales Customer Success team, the SSM is responsible for driving success and value of the products within the assigned customers and partnering with Field Sales team (Regional Director and Regional Account Manager) for renewal and add-on opportunities. The SSM is adept at developing and nurturing a consultative relationship with CISOs and other key security leaders within a customer organization, as well as building relationships with security personnel. The SSM is skilled in navigating the diverse needs of the customer/company and the VMWare Carbon Black, services, support, product and engineering teams.

 

Required Skills:

  • Manages a portfolio of strategic accounts throughout their lifecycle with VMWare Carbon Black
  • Works with Sales Account Manager to bring in renewals and add-on opportunities
  • Builds and elevates strategic relationships with CISOs and other key security leaders within their account
  • Presents quarterly business reviews with customers to ensure ongoing partnership
  • Ensures a smooth and successful transition from the engagement manager on the service delivery to operations
  • Works with customers to define value and keeps them apprised of new product features
  • Facilitates regular roadmap conversations between customer and product management
  • Sets and manages customer expectations while continuing to highlight VMWare Carbon Black's distinctive value proposition in the market
  • Reviews health dashboard and opens cases on a regular basis and has technical ability to do assessments of issues; escalates issues as required
  • Apprises VMWare Carbon Black's management of overall health of customers (technical, organizational, operational and sponsorship)
  • Assists VMWare Carbon Black marketing by encouraging customers to appear in VMWare Carbon Black related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferences

 

Preferred Skills: 

  • 8+ years of Customer Success, Account Management or Client Management experience
  • 5+ years of enterprise security software experience
  • Proven long-term customer relationship skills; passionate about customer success
  • Solid understanding of IT security strategies
  • Track record of hitting quota and delivering success to customers

 

Travel: 30-50%

Location: Remote In United States

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
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    • PythonLanguages
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    • HTMLLanguages
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    • AsanaManagement
    • ConfluenceManagement
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    • Microsoft ProjectManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Waltham HQ - 1100 Winter Street, Waltham Boston Location - 201 South Street, Boston

An Insider's view of VMware Carbon Black

What does career growth look like on your team?

We consider the Sales Development Representative Program an important first step in building out the foundation of a future leader. Whatever your first steps are at Carbon Black won’t be your last. Our program isn’t just about getting SDRs to be a good quota carrying rep; it’s also about helping them develop the next best step in their careers.

Susan

Director, Corporate Sales

How do you make yourself accessible to the rest of the team?

My leadership style is all about empowering my teams. I work in a way that is transparent and honest and want to help people achieve personal and professional goals. I want to foster technical abilities and make sure our people are keeping up with the leading edge technologies.

Tarun

VP of Engineering & Operations

What are some social events your company does?

Our culture club, Life at CB, focuses on a range of events. From company parties, employee communities, and sports leagues to philanthropy and learning and development, there's a ton of ways we get together and grow.

Ashley

Sr. Talent Brand Ambassador

What are VMware Carbon Black Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
In our Waltham HQ location.
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
For our Waltham HQ
Recreational Clubs
Relocation Assistance
For some roles, we will offer relocation assistance.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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