Desktop Metal, based in Burlington, Massachusetts is reinventing the way engineering and manufacturing teams produce metal parts - from prototyping through mass production. Our mission is to advance product innovation with metal 3D printing. Founded in 2015 by leaders in advanced manufacturing, metallurgy, and robotics, the company is addressing the unmet challenges of speed, cost, and quality to make metal 3D printing an essential tool for engineers and manufacturers around the world. Desktop Metal has raised a total of $212 million in financing. Among the company’s investors include GV (formerly Google Ventures), GE Ventures, BMW, Lowe’s, and Techtronic Industries (TTI).

We are seeking a talented and self-motivated Senior Order Management Specialist to participate in our hardware development process. The ideal candidate will have experience managing multiple cross-functional projects in a fast paced startup environment

• Review orders in a timely fashion for accuracy, completeness, and adherence to company policy
• Notify accounting department of any non-standard terms noted during review of order documentation 
• Collaborate with Sales team and customer to ensure appropriate order documentation
• Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing purchase order requirements
• Collaborate with manufacturing to ensure accurate and timely product fulfillment
• Ensure data integrity through accurate data entry in ERP system
• Responsible for reporting accurate bookings and shipment information
• Responsible for responding to internal and external customer inquiries
• Responsible for maintaining company credit policies and procedures
• Reviews status of aged and delinquent accounts facilitating collections
• Assist the Sr Manager with adhoc requests and reporting
• Interface with customers, sales and other departments regarding order issues
• Work closely with manufacturing, freight forwarders and sales to ensure terms and conditions are properly met
• Ensure on time booking of all order types
• Provide timely order status and tracking information
• Provides quarter and month end support as needed to achieve corporate goals 

Requirements:

• Minimum five (5) years relevant experience in technology environment with company’s selling hardware/software
• Five (5) years experience in order entry management or accounting equivalent
• Freight logistics and/or experience working with International import/export regulations required
• Familiarity with ERP/MRP order processing systems, Infor preferred
• Familiarity with CRM systems SalesForce preferred
• Must be detail oriented
• Must be a positive, self-reliant team player with strong organizational, interpersonal, and problem resolution skills
• Must be self-motivated and able to prioritize, multi-task, and handle multiple and changing priorities and to meet deadlines
• Must have excellent verbal and written communication skills as well as follow-up skills to ensure financial transaction integrity 

Education:

• Bachelor’s Degree preferred