Dynatrace
Dynatrace enables flawless and secure digital interactions.
Waltham , MA
Hybrid

Sr. Business Relationship Manager- Quote to Cash Business Systems

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Want to be part of a revolution? Already the leader in application monitoring solutions, Dynatrace is redefining the rules of performance with, Dynatrace One, its new 3rd generation platform. We are looking for an experienced Business Relationship Manager to for our Business Systems organization (Corporate IT) to support our growing business and advance the integration of NetSuite at Dynatrace

 

Do you have what it takes? Come join our dynamic and growing IT center of excellence!

 

Under the general guidance of the Director of Business Systems Enterprise Applications, you are responsible for establishing and maintaining an effective conduit between Sales users and the business applications team, developing a command of current state automation processes and charting a course for persistent improvement. You will partner with Business Process Owners, Business Analysts and other members of the Business Systems team in serving the Sales Quote to Cash functions and other teams across the company to define and translate their strategy, requirements, and processes into enterprise business automation. 

Responsibilities

  • Develop a strong trust-based relationship with Business users through listening and alignment of priorities resulting in the formulation and execution of automation strategies
  • Provide business architecture expertise in all aspects of Quote to Cash process automation including New SaaS sales, Renewals, Consumption Platform Pricing and Fulfillment, acting as a liaison between the business and technical teams in delivering meaningful enhancements, improvements, new services and support
  • Leading other BRMs and in collaboration with Business Process Owners and Salesforce Solution Architects, develop evolving strategies for business processes, operations, and automation resulting in an actionable and measurable roadmap
  • Oversee the documentation of requirements, process flows, technical objects, and release step details (change controls, data migrations, and step-by-step order of operations)
  • Gather feedback from users, enhancement productivity data, system performance to provide analysis and reporting aimed at informing as well as identifying opportunities with the Business to improve
  • Act as an influencer; Lead peer solution design sessions, team-based proof of concept and product demonstrations.
  • Assess current application solution stack, and research, identify, test, certify and select new technologies that streamline internal operations and improve the end-user experience.

 

Requirements

  • 10 years of Operational experience in Software as a Service, subscription-based sales
  • Strong technical acumen having participated in multiple automation transformations for Quote to Cash
  • 3-5 years experience as a Business Relationship Manager preferred, minimum of 5+ years as a business analyst or related role
  • Demonstrated business process and system transformation strategy execution
  • Strong project and program management skills in application management and implementation
  • Proven Influencer skills, exceptional communication ability, mentorship, and the ability to gain trust across a large cross-organizational team
  • BRMP or CBRM certification preferred
  • Bachelors degree in or equivalent; MBA preferred
  • Prior experience in the technology space, with Software-as-a-Services (SaaS) industry required
  • Must have the ability to bring stakeholders at all levels of the organization to consensus asserting an architecture that aligns to the business objectives
  • Excellent presentation, verbal and written communication skills required; Ability to communicate complex change management concepts and drive accountability
  • Ability to adjust to changing priorities in a fast-paced environment with minimal supervision desired

 

 

Why work at Dynatrace? 

 

Some companies claim leadership, Dynatrace proves it. We're redefining the rules of performance, with a focus on what it takes for companies to succeed in today's digital economy. Being a trailblazer is hard work and we need dedicated team players that will work to ensure Dynatrace remains #1 in the market.

Do you have what it takes to revolutionize the performance industry? We need big thinkers who don't settle for the status quo and want to push their careers to the next level. Think you have what it takes? We want to hear from you.

 

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

 

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

 

Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app. Requests for exemptions, must be reviewed and approved prior to commencing employment. If this requirement is not met, your employment will not commence.

 

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

 

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What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee or go to the gym. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Employee resource groups
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our values
We keep things simple. Common sense has guided our journey and enabled us to grow and excel. As we’ve developed, we've identified three pillars that define and embody our culture:

Innovate with Passion
We build innovative solutions and creative approaches to our business across all functions to benefit our stakeholders. Our passion is fueled by our profound curiosity, inspiration, and desire to drive positive change.

Engage with Purpose
We aspire to fulfill our mission by committing to excellence and delivering meaningful customer value. We collaborate and communicate effectively to reach our shared goals and aid our customers in achieving their objectives. We listen with empathy, encourage diverse perspectives, act with kindness, and foster an environment where every Dynatracer can have an impact.

Win with Integrity
We deliver results through honesty, transparency, and accountability. We compete with tenacity while upholding the highest ethical standards and respect for our customers, partners, and colleagues. We constantly learn from feedback, celebrate with humility, and strive for excellence.

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