Drizly is looking for a part-time team member to provide beer product recommendations to customers. Applicants must have domain experience in one or multiple verticals. Sommelier certification is mandatory. This is a temp to perm position.

If being part of a team that passionately cares about customers and delivers best-in-class service is important to you, we'd love to speak to you. Drizly is one of the largest destinations for alcohol in the U.S. We are seeking driven customer-centric individuals to join our Category Management team focused on providing product recommendations to customers. If you share our love for the customers we serve and have domain experience in wine, then this is the place for you to build a rewarding career.

What will you be doing?

- Provide recommendations of wine to customers

- Troubleshoot and resolve customer service inquiries while building a relationship with the customer

- Exceed customer satisfaction, efficiency metrics and issue resolution targets

- Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate

- Simultaneously navigate multiple software applications and technologies

What are we looking for?

- Bachelor’s Degree or equivalent experience

- Demonstrate conflict management skills and maintain a professional composure

- Strong desire to be part of a team achieving personal and company financial goals

We have found you are most likely to be successful in this role if:

- You have a passion for helping others

- You have a successful track record working in a high volume environment, preferably a call center

- You have domain experience in wine