Solution Delivery Lead (Boston or Louisville) at Humana Studio_h

| Greater Boston Area
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The Solution Delivery Lead delivers new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives. The Technology Implementation Lead works on problems of diverse scope and complexity ranging from moderate to substantial.




About the organization --

Consumers have come to expect personalized and seamless experiences in nearly all aspects of their daily life – how they stay connected, shop, book travel and manage their finances.  Technology innovation has enabled these experiences.  Consumers should expect, and will demand, the same personalized experiences for managing their health. 


Despite progress over the years by Humana and others, health care costs continue to rise while outcomes and member experiences have shown limited improvement or declined.  To meet new competitive challenges, better respond to consumer needs, reduce system friction points and to inspire a brighter future of healthcare in America, Humana is creating a new business focused on the whole health needs of seniors.  Associates in this business [the Edge] will reimagine and co-create a customer back experience designed to establish a trusting relationship with seniors to help them achieve their best health.


[The Edge] will operate independently, with distinct leadership and governance.  With a ‘startup-like’ mentality and the enthusiastic support and backing of Humana and its board, the initial leadership team will play a critical role in building the new business and changing the healthcare industry from managing transactions to supporting a member’s whole health. 


About you --

The Solution Delivery Leader is responsible for the implementation of professional services projects according to content, schedule, budget and quality, as agreed with your internal partner(s). You will serve as a lead internal consultant, providing light touch portfolio management, which will involve managing the demands of multiple projects simultaneously. You will be a trusted advisor to your partner(s) and will provide the appropriate mix of people, process, and technology to develop effective solutions. You will have a broad range of IT and/or consulting experience, with deep functional knowledge of a tier 1 CRM solution such as Microsoft Dynamics, Salesforce, or ideally SugarCRM and project management methodology. This partner-facing role is the main access representative in a partner's technology/process project and requires outstanding relationship management skills.

Day-to-day, you are --

• Responsible as the project owner and accountable for successful delivery of the portfolio, establishing what the partner views as successful and managing to those expectations.
• Responsible for overall partner satisfaction and management of day-to-day partner-level relationships, from partner project team members to executives.
• Responsible to provide the functional and technical expertise to ensure successful delivery through delegation, communication and cross-departmental/divisional coordination.
• Owner of the portfolio budget.
• Responsible for establishing strategic partnerships and striving to become a trusted advisor to your partner(s).
• Expected to be able to command a group audience and lead discussions including best practice, solution delivery strategy, professional services methodology and executive-level requirement gathering.
• Owner of project level escalations.
• Responsible to anticipate needs and position training, support and other solutions that may be needed for a successful end-user experience with our members.
• Effective at managing multiple stakeholders/needs simultaneously.

As a well-rounded Solution Delivery Leader, your skills and experiences likely include -- 

• Extensive knowledge of a Tier 1 CRM solution, ideally SugarCRM.
• SugarCRM accreditation, either Administrator or Solution Architect would be advantageous.
• Ability to challenge partners to drive a best practice approach to CRM implementations.
• Consultancy experience, including team leadership.
• Ability to think strategically and turn business objectives into effective solutions.
• Ability to influence others in a matrix-team environment.
• Own your assignments from commencement to conclusion, providing partners with appropriate progress reports on a timely basis.
• Experience working with all levels of stakeholders up to and including the executive level. 
• Collaborative and consultative work style.
• Excellent time management.
• Ability to occasionally travel to other cities to support partner needs.
• Strong executive presence and demonstrated ability to build, extend, and maintain partner relationships. 
• Strong customer focus behaviors, results driven, dynamic, adaptable, and a proactive can


Required Qualifications

  • Bachelor's Degree in Computer Science, Information Technology or related field
  • 8+ years of progressive experience working in large IT projects, including budget/portfolio management
  • Prior project architect and/or team lead experience
  • Experience with Cloud CRM solutions and integrations
  • Experience with SugarCRM solutions and integrations
  • Experience managing vendor contracts/engagements 


Preferred Qualifications

  • Master's degree
  • Experience in the healthcare/health solutions industry 


Additional Information

  • Reports to Associate VP, Business Technology Leadership, Edge - Information Technology
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Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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