Toast
We power successful restaurants.
Boston, MA

Software Configuration Specialist - Boston

Sorry, this job was removed at 11:15 a.m. (EST) on Thursday, January 16, 2020
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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast’s restaurant customers to set up the most critical part of their configuration…the menu. We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers. As a startup we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business across the US and internationally.

About this roll*: 

  • Become an expert in the Toast POS menu and all modules associated with it including (but not limited to) online ordering, inventory, and kiosk.
  • Perform a review call with customers to drive their menu to completion.
  • Train customers on best practices and the menu creation and upkeep processes
  • Perform basic menu troubleshooting of functionality issues by becoming proficient in the Toast system configuration software.
  • Mitigate expectations of the customer based on knowledge of the Toast system limitations.
  • Manage scheduling both new and existing correspondence with Toast customers.

Do you have the right ingredients*

  • Bachelor’s degree or equivalent experience
  • Excellent communication skills through phone, in-person, and writing
  • Ability to problem solve / troubleshoot in a timely manner
  • Adaptability and strong work ethic
  • Demonstrate attention to detail and strong organization skills
  • Ability to work well under pressure and maintain a positive attitude
  • Ability to work scheduled shifts including day and evening
  • Fluency in Spanish a plus
  • Fluency in Mandarin a plus

*Bread puns encouraged but not required

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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