Services Operations Coordinator
A Services Operations Coordinator will help create, roll out and monitor the processes and procedures for the Professional Services organisation. You will act as a resource to uphold quality and increase productivity within the PS organization, while also providing administrative and analytical support to the existing Operations Team.
As a Services Operations Coordinator, a typical day might include:
Establishing relationships internally and working collaboratively with Managers and individual contributors
Defining and managing expectations with team members and stakeholders to ensure everyone is aligned and working towards a common goal
Creating templates, dashboards and reports for the Services Organization
Creating and issuing surveys. Analysing results and recommending corrective actions
Auditing and confirming the adoption of new processes
Running and organising mid-project audits and root cause analysis sessions
Providing assistance to the Services Operations team on larger initiatives and processes
This job might be for you if you have:
A Bachelor’s degree
Demonstrated competence, confidence and professionalism that inspires trust with those you work with
An ability to prioritise tasks/issues/escalations and manage many projects simultaneously
Analytical skills and the ability to compile, interpret and report on data
An ability to work intuitively in a fast paced environment
Bonus points for:
Experience in SaaS solutions and a Professional Services organization
Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in lunch and breakfast, and monthly "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
You might be a fit for Bullhorn if:
You are energetic and enjoy working in a fast-paced environment
You are confident and love sharing success with your team
You take ownership of your work and continuously strive for improvement