InterSystems
Our products have received global industry recognition from Forrester, Gartner and KLAS Research.
Cambridge, MA
Remote

Services Manager

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The Services Manager is responsible for leading implementation service proposals, including defining the overall solution, the statement of work, associated estimates, resource and project planning and managing delivery of the agreed solution for small projects and customer orders. he role works collaboratively with the other lines of business, including Application and Technical Implementation Specialists, Agile Development Teams, Support, PMO, Sales, Legal, Project Managers and Senior Management to coordinate the various inputs necessary to meet the timelines associated with proposals and delivery.

The Services Manager will have interactions with the broader InterSystems organisation in the course of their day to day proposal activities.  As a data technology company, it is important to ensure that to the extent possible, the implementation services are in support of core application product and not focused on custom development. The linkage to Product Development is critical in ensuring that solutions and resultant Statements of Work are underpinned by an existing product capability or are aligned with a committed Product Roadmap.  The role includes the promotion of the standard product solution, maximising product adoption, enhancing customer product knowledge through knowledge transfer and limitation of customer specific customisation.    

The Services Manager is responsible for the interactions directly with the customer and/or relevant stakeholders as part of the proposal development. The nature and extent of this engagement will vary depending on the scale of the opportunity.

Qualifications:

  • Proven experience in supporting services opportunity management
  • Experience working for a healthcare solutions provider
  • Healthcare sector knowledge – particularly NHS
  • Solution architect background (desirable)


About InterSystems

InterSystems is the engine behind the world’s most important applications. In healthcare, business, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.

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What are InterSystems Perks + Benefits

InterSystems Benefits Overview

InterSystems is pleased to offer a premier benefits package to all benefit eligible employees. Our plans are designed to provide a comprehensive, cost-effective, and competitive benefits package. We are dedicated to the health, wellness, and security of our employees and their families.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Disability, Mental Health, and NeuroDiversity Resource Group, BIPOC Resource Group, Women's Resource Group, LGBTQIA+ Resource Group.
Hiring practices that promote diversity
Diversity recruitment program
Active sponsors of MIT Office of Minority Education, Harvard Black Students Association, sponsoring the Tufts Women in Technology Events, Top 50 Best Employers at Anita B/Grace Hopper
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Offered for employees and dependents.
Disability insurance
Dental insurance
Vision insurance
Health insurance
HSA offered
Life insurance
Pet insurance
Wellness programs
Team workouts
InterSystems' fitness initiatives include in-office yoga.
Mental health benefits
EAP offered
Financial & Retirement
401(K)
InterSystems' 401(K) includes a profit-sharing program.
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
We offer dependent care FSA
Generous parental leave
Family medical leave
Company sponsored family events
InterSystems hosts family oriented events frequently.
Vacation & Time Off Benefits
Generous PTO
InterSystems employees receive a minimum of 23 PTO days per year.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Parking Garage (daily/monthly rates), Electric Vehicle Charging Stations, Secured Bicycle Parking, MBTA Pass Program, Free Annual Blue Bikes Membership
Company-sponsored outings
InterSystems hosts regular company events and outings. Recent events include a company ski trip, New England Revolution game at Gillette Stadium, Lion King in Boston, and Holiday at the Boston Pops
Free daily meals
Some meals provided
Onsite office parking
InterSystems' commuter benefits include Monthly Parking at One Memorial Drive and a Parking FSA. A Transit Parking FSA allows you to set aside pre-tax dollars for qualified expenses.
Relocation assistance
InterSystems provides relocation benefits dependent upon meeting qualifications as specified in our company policy. Benefits can range from temporary housing, travel expenses, or monetary stipends.
Fitness stipend
If employees are enrolled in our insurance there is a $150 fitness reimbursement stipend
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
InterSystems sponsors onsite, company wide new employee training.
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Paid industry certifications

Additional Perks + Benefits

In addition to all of the perks/benefits listed above, we also offer identity theft protection and 24/7 worldwide travel assistance if employees are traveling 100 miles from home

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