Senior Vice President of Service Delivery at Cricket Health

| Cambridge
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Reporting to the Chief Executive Officer and collaborating closely with the rest of the senior executive team, the SVP Service Delivery will be responsible for creating a scalable operational infrastructure for a highly complex healthcare provider business that encompasses people, process, and technology.
The SVP Service Delivery will be responsible for all healthcare operations of the business, including new market implementation, existing market management, patient enrollment and support, network development, customer relationship management, and clinical care delivery--virtual, clinic-based and in the home. This executive must be a proven operational leader with a strong track record of leadership.
We are looking for a candidate who brings a rare combination of skill--someone who can build and scale a complex healthcare delivery organization, but who remains grounded in the patient-centric mission of the organization and is committed to recruiting, training and developing the next generation of healthcare leaders. 

Primary Responsibilities:

  • Lead all healthcare operations of the Company, including: 
  • Customer relationship management for deployments across multiple customer types, including payers, health systems and provider-sponsored plans
  • Delivery of exceptional clinical results, as measured by both internal and external metrics, including customer-specific success metrics
  • Management of all clinical care delivery--whether at-home, in-center or virtual--including supervision of all design, construction, certification and operation of kidney health centers 
  • Leadership of field operations, including patient enrollment and provider network development
  • Recruitment and management of provider network necessary to support customer deployments nation-wide 
  • Collaborate with product team and Chief Medical Officer to operationalize and execute on clinical initiatives to support better patient care
  • Build, own and iterate on the go-to-market playbook
  • Ensure effective implementation and execution of Cricket’s offering as the company enters new markets
  • Reinforce a culture of high performance by creating systems of accountability to ensure Cricket executes against the financial model and other key KPIs
  • Recruit, retain and develop high performing talent; create a repeatable strategy for staffing with a high sense of urgency to support market level operations
  • Foster a culture of innovation of innovation, experimentation and learning

Required Qualifications:

  • Bachelor degree required, advanced degree preferred.
  • More than 10 years of work experience, primarily within healthcare; ideally has managed complex services in a company with decentralized operations (including call center operations) and has managed a physician/clinical employee base
  • Must be a confident and analytical leader with a high level of intelligence demonstrated through effective problem solving skills, the ability to multitask and make decisions quickly
  • Hands-on leader with a track record of “rolling up your sleeves” to drive desired outcomes
  • Proven ability to build a world-class team and foster a high performance culture
  • Strong executive presence, with the ability to build relationships of trust with executive leadership of client organizations
  • Demonstrated success with P&L management ($20M - $100M+).
  • Track record of success operating a highly profitable and highly complex business through a period of rapid scale
  • Experience in network development and provider engagement
  • Understands physician incentive models, both for independent practices and employed physicians
  • Understands the interactions and transitions of care across the care continuum
  • Has worked in or with a large health system and understands the complexities and challenges of disrupting existing business models to create transformed care models that drive value
  • Leads in a metrics driven environment and holds his/her team accountable to established metrics; ideally has created metrics and KPIs for a company in a high growth environment
  • Exceptional communication and collaboration skills
  • Integrity and high ethical standards that is comfortable with creating systems of accountability
  • Experience in building out brick-and-mortar facilities a strong plus
  • Bonus points for experience in managing across Medicare Advantage, Medicare ACO and commercial population value based contracts

Benefits:

  • Competitive salary
  • Stock options + extended option exercise window
  • Health, dental and vision
  • 401k retirement savings plan
  • Competitive vacation

Cricket Health is a comprehensive kidney care provider with a personalized, evidence-based approach to managing chronic kidney disease (CKD) and end-stage renal disease (ESRD). Cricket Health delivers world-class, technology-enabled multidisciplinary care both in-person and virtually to achieve the best outcomes possible for patients and the best value for partners, keeping patients healthy and out of the hospital, accelerating access to transplant, and increasing home dialysis adoption. We are committed to aligning the success of our company with those of our partners and the patients whom we serve. Learn more at www.crickethealth.com and follow us @crickethealth.

Primary Responsibilities:

  • Lead all healthcare operations of the Company, including: 
  • Customer relationship management for deployments across multiple customer types, including payers, health systems and provider-sponsored plans
  • Delivery of exceptional clinical results, as measured by both internal and external metrics, including customer-specific success metrics
  • Management of all clinical care delivery--whether at-home, in-center or virtual--including supervision of all design, construction, certification and operation of kidney health centers 
  • Leadership of field operations, including patient enrollment and provider network development
  • Recruitment and management of provider network necessary to support customer deployments nation-wide 
  • Collaborate with product team and Chief Medical Officer to operationalize and execute on clinical initiatives to support better patient care
  • Build, own and iterate on the go-to-market playbook
  • Ensure effective implementation and execution of Cricket’s offering as the company enters new markets
  • Reinforce a culture of high performance by creating systems of accountability to ensure Cricket executes against the financial model and other key KPIs
  • Recruit, retain and develop high performing talent; create a repeatable strategy for staffing with a high sense of urgency to support market level operations
  • Foster a culture of innovation of innovation, experimentation and learning

Required Qualifications:

  • Bachelor degree required, advanced degree preferred.
  • More than 10 years of work experience, primarily within healthcare; ideally has managed complex services in a company with decentralized operations (including call center operations) and has managed a physician/clinical employee base
  • Must be a confident and analytical leader with a high level of intelligence demonstrated through effective problem solving skills, the ability to multitask and make decisions quickly
  • Hands-on leader with a track record of “rolling up your sleeves” to drive desired outcomes
  • Proven ability to build a world-class team and foster a high performance culture
  • Strong executive presence, with the ability to build relationships of trust with executive leadership of client organizations
  • Demonstrated success with P&L management ($20M - $100M+).
  • Track record of success operating a highly profitable and highly complex business through a period of rapid scale
  • Experience in network development and provider engagement
  • Understands physician incentive models, both for independent practices and employed physicians
  • Understands the interactions and transitions of care across the care continuum
  • Has worked in or with a large health system and understands the complexities and challenges of disrupting existing business models to create transformed care models that drive value
  • Leads in a metrics driven environment and holds his/her team accountable to established metrics; ideally has created metrics and KPIs for a company in a high growth environment
  • Exceptional communication and collaboration skills
  • Integrity and high ethical standards that is comfortable with creating systems of accountability
  • Experience in building out brick-and-mortar facilities a strong plus
  • Bonus points for experience in managing across Medicare Advantage, Medicare ACO and commercial population value based contracts

Benefits:

  • Competitive salary
  • Stock options + extended option exercise window
  • Health, dental and vision
  • 401k retirement savings plan
  • Competitive vacation

Cricket Health is a comprehensive kidney care provider with a personalized, evidence-based approach to managing chronic kidney disease (CKD) and end-stage renal disease (ESRD). Cricket Health delivers world-class, technology-enabled multidisciplinary care both in-person and virtually to achieve the best outcomes possible for patients and the best value for partners, keeping patients healthy and out of the hospital, accelerating access to transplant, and increasing home dialysis adoption. We are committed to aligning the success of our company with those of our partners and the patients whom we serve. Learn more at www.crickethealth.com and follow us @crickethealth.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • hapiFrameworks
    • MySQLDatabases
    • BalsamiqDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Conveniently located near Alewife T stop and close to new restaurants and shops

An Insider's view of Cricket Health

How would you describe the company’s work-life balance?

We are highly motivated people tackling one of the hardest problems in healthcare. When we are in the office, we dare mighty things. But we also treasure our lives outside the office. Whether that means being able to work from home when a kid is sick, leave early to catch a game or just hang out with friends, we make sure we all find that balance.

Bobby

Chief Administrative Officer

How does the company support your career growth?

Working in lean teams allows employees to step up and take on new responsibilities. I’ve learned about different parts of the business through a wide variety of projects. High exposure to senior management encourages career growth through formal and informal interactions.

Shane

Finance Associate

What is your vision for the company?

Cricket Health combines the best of what seasoned clinicians can do with smart technology to provide the best care possible for patients with chronic kidney disease, no matter the obstacles. It's tech that augments the human connection, not try to replace it.

Sam

CTO

What are Cricket Health Perks + Benefits

Cricket Health Benefits Overview

We offer medical, dental and vision benefits under the Company’s benefit plans, subject to the terms and conditions of the individual plans. Details about the health and dental benefits will be provided separately and specific plans available depends on employee home state. Cricket covers 90% for employees and 65% for dependents. Health, dental, and vision benefits are managed through TriNet. There is no waiting period: once the employee I9 has been completed, they will be able to elect their benefits.

The company will offer 18 days PTO annually in addition to company holidays. This includes vacation, sick and personal time off but excludes Cricket holidays, disability, family leave, etc.

Employees will also be eligible for the Cricket Health 401K Plan after 3 months of employment, subject to the terms and conditions of the plan. There is an effective 50% company match of annual salary up to $2,500.

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
There is an effective 50% company match of annual salary up to $2,500.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
The Company provides paid parental leave benefits of up to 12 weeks to eligible regular full-time employees.
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