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HubSpot is the world’s leading inbound marketing and sales platform. Over 19,000 customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers.

A global company with offices in Cambridge, MA, Portsmouth, NH, Dublin, Ireland, Sydney, Australia, Singapore, and Tokyo, HubSpot transforms how organizations market and sell. Through its unique approach to company culture, HubSpot has also redefined how people work and live. Our commitment to autonomy, flexibility, and transparency prompted the creation of our Culture Code, which has gone viral, amassing more than 2M views. Ensuring that our customers and employees are continually growing and learning has helped make HubSpot a Best Place to Work in the eyes of Glassdoor, Fortune, Entrepreneur, Inc. The Boston Globe, and the Boston Business Journal.

If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, HubSpot might just be the place for you. Join us! #inboundjobs

The HubSpot Customer Operations and Analytics team is looking for a Senior Analyst to join our rapidly growing team. Primary responsibility will focus on providing decision support and analytics to our VP and Director level Customer Success management team. This highly visible position will look to drive customer success and revenue metrics through in-depth business understanding, operational support and analytics. In this role, you will become a true business partner and empower stakeholders to make data-driven decisions.

You are someone looking to make an impact, driving business decisions through data and analytics. You have the appetite to gain a full understanding of HubSpot’s business, along with the inner workings of the Customer Success organization. You will provide the analytical horsepower to take on complex cross functional challenges and drive us from concept to implementation, identifying and measuring markers of success. You have advanced modeling and analytical skills, with the ability to convert numbers into action. You are a collaborative problem solver who will work closely with senior members of Business Intelligence, Account Management, Consulting, Education, Finance and Customer Operations.

Responsibilitiesinclude:

• Provide analytical, operational and decision-making support to the Customer Success organization management team
• Dedicatedly identify opportunities to improve business operations; partner with business leaders to drive impactful projects
• Drive ad-hoc analysis and make recommendations on key business decisions based on statistical analysis
• Compile analysis into visualizations that empower partners to make educated data-driven decisions
• Become company wide subject matter authority on all customer base metrics, data sets and trends
• Assist with all post sale forecasting, variance analysis, reporting and annual planning

Skills:

• Bachelor’s degree; Master’s is a plus
• 5+ years of meaningful experience; e.g. Operation/business Analyst, FP&A, Consultants or other analytical background
• Advanced Excel knowledge; Data visualization software experience a plus (Looker, Tableau, etc.)
• Salesforce.com or other CRM experience; Proficient with SQL
• Strong experience building complex multi-data-source models and forecasts; Understanding of SAAS metrics a plus
• Detail orientated, sense of urgency, self-starter who possess the intellectual curiosity to be a systematic problem solver
• Ability to adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively
• Proficient interpersonal skills; skilled at creating material for executive audience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.