Senior Manager, Cloud Ops - Americas at Devo

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Devo, the cloud-native logging and security analytics company, empowers security and operations teams to maximize the value of all their data. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multitenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud. Headquartered in Cambridge, Mass., Devo is backed by Insight Partners, Georgian, and Bessemer Venture Partners. Learn more at www.devo.com.


The Senior Manager, Cloud Ops - Americas is responsible for the overall performance and availability of the Devo Platform. The position is responsible for Availability, Performance and User Experience, Resource usage, Security and Manual monitoring of Devo's production environments globally. The position creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.


Responsibilities:

  • Strongly collaborate with stakeholders in Engineering to address production monitoring needs
  • Strongly collaborate with Customer Success and Support teams to provide visibility and transparency via well defined and agreed monitoring KPI framework
  • Build and run Devo´s global 24*7 monitoring operations
  • Develop and/or maintain standard operating procedures and best practices, including providing written protocols
  • Manage and develop staff, including hiring, training, evaluation, guidance, discipline, and discharge.
  • Ensure the maintenance of current projects and technology systems, and confirm that all reported issues are resolved in a timely manner.
  • Identify vulnerabilities, the need for upgrades, and opportunities for improvement.
  • Propose strategic solutions and recommend new monitoring systems and software.
  • Build and maintain relationships with external advisors and vendors.
  • Ensure that our business continuity plans are kept current and in compliance with our key-customers' requirements.

Qualifications:

  • A Bachelor's degree in computer science or any other IT-related field preferred. Having an MSc in addition will be considered a plus
  • Excellent communication skills, in both written and oral/verbal
  • Good organizational and time management skills are needed. This can be shown through the ability to prioritize duties in the face of multiple projects/tasks and meet/beat deadlines
  • Good interpersonal skills are needed to enable the operations manager work effectively with individuals across different units or even within the same unit
  • Strong analytical skills
  • Must have the ability to display a great level of creativity while carrying out daily work routine
  • Possession of good leadership attributes and ability to work as part of a team
  • A minimum of 3 years' professional experience in an IT firm
  • A minimum of 3 years' experience in an IT management capacity, with proven experience in coaching and supervising junior staff

Preferred Qualifications:

  • In-depth knowledge of AWS, Azure, and GCP, networking, and data base fundamentals.
  • Prior experience with a Cloud-based SaaS product is required
  • Bi-lingual in English/Spanish preferred.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • NodeLanguages
    • MySQLDatabases
    • RedisDatabases
    • OrientDBDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

255 Main St Suite #702, Cambridge, MA 02142

An Insider's view of Devo

How do you collaborate with other teams in the company?

Collaboration across teams is the key for success. In Devo PS we keep open lines of communication with Engineering to improve the product with feedback from our customers, with customer success to share knowledge, and with the sales team to understand our customer needs and use-cases.

Nacho

Professional Services Engineer

What makes someone successful on your team?

Working at Devo I’ve realized how important team dynamics can be. There’s amazing talent on the team and much of that skill and knowledge is often shared amongst the team which reflects into our customer support. A successful member of our team is goal orientated, shares information and comprehends great customer support.

Micah

Technical Support Engineer

How do you empower your team to be more creative?

I try to challenge myself and my team to think in terms of outcomes. That frees us up to be more creative in terms of how we go about developing content, campaigns and experiences. When it comes down to it, marketing is all about getting someone to take a certain action -- there are a million ways to get there. That's the fun of it!

Megan

Senior Director, Corporate Marketing

What are Devo Perks + Benefits

Devo Benefits Overview

Devo supports employees’ health and wellness with a variety of medical benefits and a generous time-off program to ensure their wellbeing and that of their family. We encourages employees to expand their knowledge and skills through a wide variety of learning opportunities offered through Juno Journey, certification programs, and access to ongoing learning resources. Devo offers market-competitive salaries and rewards for high performance. Every employee’s compensation is reviewed at least annually, to ensure fair and equitable compensation for all Devos.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Devo, diversity, equity, inclusion and belonging mean more than just treating employees well. It’s a commitment to hiring people who bring different insights because of their unique perspectives, ways of thinking, and prior experiences.

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