Senior IT Support Engineer
EverQuote Inc. is looking for a talented Senior Support Engineer with strong Windows and Mac skills to join us as our first IT support engineer onsite in our Evansville office. The ideal candidate will excel in high quality desk side and remote support and have a passion for troubleshooting and handling issues from inception to conclusion. If you are an active learner and want to be part of one of the fastest growing companies in Boston, we want to hear from you.
As part of the IT team, you will:
- Manage Windows and Mac laptop/desktop setup and deployments for new employees using standard hardware and software
Monitor, field and triage support tickets using our internal ticket tracking system
Configure and ship computers and other hardware/peripherals
Contribute to design and documentation of internal procedures to help build an empowered IT team and end user community
Help build a knowledge base of common problems and solutions to reduce ticket inflow
Manage hardware and software inventory systems and enforce asset tracking
Alert and create order requests when supplies are low
Work on projects on an as needed basis, including facilities tasks
- Consult and collaborate with end users on various systems and projects providing technical expertise as needed
Qualifications:
2-3 years of experience working as a Desktop Support Specialist or comparable technical role.
Experience working with help ticket tracking software. (Spoke and JIRA experience a plus)
Experience working with MDM platforms is required (Microsoft Intune, Google Workspace and Jamf experience a plus)
Excellent computer skills/knowledge required, as well as the ability to solve problems and troubleshoot hardware and software layer issues
Well-organized and able to work on and prioritize multiple tasks
Knowledge of TCP/IP, DHCP, DNS and common LAN switching and wifi technologies
Experience installing networking hardware including switches and wireless access points
Ability to work cross functionally with various teams
Excellent customer service, interpersonal and communication skills
Self starter with a drive to learn and develop new skills and technologies
Ability to lift up to 50lbs
We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.
About Us:
EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.
EverQuote is committed to building an equitable, diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.