Senior IT Engineer

| Greater Boston Area
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About Us

DUST Identity provides security, integrity, and traceability to the world’s supply chains. DUST, or Diamond Unclonable Security Tag, uses diamond particles as unique and unclonable markers on individual items. Think of a barcode, but invisible, unfalsifiable, and made with diamonds! With DUST, customers can ensure that every physical object — whether an airplane part, microprocessor, or priceless work of art — is verified, authenticated, and ultimately, trusted.

DUST Identity is a fast-growing venture-backed startup at the intersection of innovations in materials, hardware, and software. DUST Identity is looking for new team members who are eager to take on the challenge of building the industry standard for physical object identification and security.

Your Impact

DUST Identity is seeking a Senior IT Engineer to join a rapidly growing team. Working on-site in our corporate headquarters, you will be responsible for the information systems hardware, services, and security that drive company-wide productivity and communications. You will oversee infrastructure elements inclusive of office networks, device management and digital identities, along with management of day-to-day operational logistics and support for on-site and remote employees.

Responsibilities include but are not limited to:

  • Implement and maintain IT technologies that improve the security, scalability, and reliability of DUST Identity’s IT infrastructure. Identify, propose, and implement automation improvements for deployment, management, tooling, and visibility
  • Serve as the company’s technical expert on IT design, implementation, and ongoing operations. Familiarity with hybrid cloud approaches is a plus.
  • Manage a blend of Windows, MacOS, and Linux-based corporate systems and applications; Assist with system administration where required
  • Offer technical assistance on the delivery, configuration, set-up and lock-down, maintenance, and troubleshooting of computer systems, hardware, software, SaaS products, A/V, and videoconferencing with a continued emphasis on security management and system hardening and tooling
  • Follow ITIL and ITSM best practices; Enhance and maintain IT asset tracking and inventory management; leads our change management, problem management, and incident management processes
  • Configuration of servers, switches, routers, VPNs, firewalls, including set-up and patching of devices and configuration of security zones
  • Implement and oversee single-sign-on solutions for corporate applications
  • Conduct network surveys of our MA and out-of-state offices, determine, select and install new AP’s based on site survey results and ensure seamless wifi transition between both offices
  • Contribute to cross-functional projects of significant scope and scale, working with other team leaders to manage shared systems, processes, and projects
  • Act as the primary internal resource for all IT-related items, responding to employee requests via multiple channels including installation and maintenance of approved software on company devices; lead IT-related aspects of new hire onboarding
  • Build our internal IT knowledge base by consistently documenting systems and procedures as our the company expands

    What You Bring

    • Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field or equivalent experience.
    • 8+ years IT experience in a mid-size organization supporting both on-site and remotely distributed team members
    • Strong technical understanding of Microsoft Windows, MacOS and Linux
    • Demonstrated experience configuring, maintaining, securing, and supporting corporate IT network infrastructure (VPNs, Switches, Firewalls, Routers, DNS, LAN, WAN)
    • Awareness of device, identity, & access management systems (e.g. RMM, BYOD, Intune, Manage Engine, Azure AD, Active Directory, JAMF).
    • Experience with information security management and system hardening concepts and tooling (Patch Management, Vulnerability Analysis, Endpoint Protection, Certificate Management, PKI, Disk Encryption)
    • Familiarity with business collaboration systems (e.g. Google Workspace, Slack, Zoom)
    • Familiarity with A/V hardware and video conferencing systems (e.g. Zoom, Google Meet)
    • Excellent verbal and written communication skills; a proclivity for documentation
    • Self-directed, with an aptitude for continual learning
    • Systematic, with the ability to trace technical issues and document processes

      Details You Should Know

      • Start Date: Immediately
      • Must have legal right to work in the United States without sponsorship
      • Location: Framingham, MA
      • Compensation: Market Competitive + Equity
      • Travel: < 5%
      • DUST Identity is an equal opportunity employer

      What We Offer

      • Award-winning startup with a product that matters
      • Equity
      • 401k
      • An abundance of snacks/coffee
      • Medical, dental, vision, LTD, and life insurance
      • Flexible paid time off policy
      • Casual dress
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        Technology we use

        • Engineering
        • Product
        • Sales & Marketing
          • JavascriptLanguages
          • PythonLanguages
          • FlaskLanguages
          • ReactLibraries
          • ReduxLibraries
          • Node.jsFrameworks
          • Serverless FrameworkFrameworks
          • PostgreSQLDatabases
          • DynamoDBDatabases
          • Google AnalyticsAnalytics
          • BalsamiqDesign
          • IllustratorDesign
          • PhotoshopDesign
          • SketchDesign
          • SolidWorksDesign
          • JIRAManagement
          • WrikeManagement
          • CraftCMS
          • HubSpotCRM

        Location

        We're directly next door to the popular Jack's Abby craft brewery and a 10 minute walk from the commuter rail - oh, and we're a reverse commute!

        An Insider's view of DUST Identity

        What are some social events your company does?

        Our team loves exploring our neighborhood for new food and once a week we have an outing to find a new "hole in the wall." We are ending the year with our first annual team offsite in a Catskills' lodge - it will be filled with team building and outdoor activities.

        Suki

        Process Improvement Manager

        What's the biggest problem your team is solving?

        From parts in fighter jets to tomatoes in the grocery store, how do we know that products are genuine and produced according to the seller's promises? Identity is the key to trust. We create trust by providing an unclonable fingerprint for physical things that securely binds objects of any size to their digital records.

        Peter

        VP of Operations

        What makes someone successful on your team?

        Initiative and inquisitiveness. Since joining I've seen a culture that fosters assumption challenging, creative problem solving, and ownership. I think anyone who is excited to listen actively to others; engage with and challenge ideas; and drive innovation would thrive at DUST.

        Chris

        Head of Cloud Services

        What are DUST Identity Perks + Benefits

        DUST Identity Benefits Overview

        We provide flexible PTO, competitive salaries, company stock options, 401(k), great medical, dental, and vision, and PARKING. We're always looking for ways to improve our offerings and welcome input from our employees.

        Culture
        Volunteer in local community
        Friends outside of work
        Eat lunch together
        Team owned deliverables
        Group brainstorming sessions
        Open office floor plan
        Diversity
        Dedicated Diversity/Inclusion Staff
        Health Insurance & Wellness Benefits
        Flexible Spending Account (FSA)
        Disability Insurance
        Dental Benefits
        Vision Benefits
        Health Insurance Benefits
        Life Insurance
        Retirement & Stock Options Benefits
        401(K)
        Company Equity
        Performance Bonus
        Child Care & Parental Leave Benefits
        Flexible Work Schedule
        Vacation & Time Off Benefits
        Unlimited Vacation Policy
        Paid Holidays
        Paid Sick Days
        Perks & Discounts
        Casual Dress
        Company Outings
        Stocked Kitchen
        Some Meals Provided
        Parking
        Professional Development Benefits
        Job Training & Conferences
        Lunch and learns
        Cross functional training encouraged
        Promote from within
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