Senior Family Enrollment Lead at CozyKin

| Greater Boston Area
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Description
You will be on the front lines of a rapidly growing early child care organization. You will be the point person for prospective families in Boston and NYC, while also leading important initiatives to drive customer growth and data integrations.
Responsibilities
Provide a welcoming, delightful, and supportive experience for all families:
- Work with families to understand the specifics of their situation and what their childcare needs are
- Communicate CozyKin’s value and how our service addresses their needs to close the sale
- Build long-term relationships and establish trust with each family engage with- Gather feedback from all families (moving forward or not) to reflect on enrollment processes
- Promptly complete all meetings, follow ups, and reminders
Own an efficient and effective onboarding process for new families:
- Work with Family Experience team to provide a smooth transition from deposit to the matching phase
- Provide new-family information and collect all required documents
Ensure our enrollment strategy is scalable:
- Lead cross-functional initiatives that drive growth and/or efficiencies that positively impact deposit
- Enable the team’s efforts to continually improve plans and processes
- Proactively identify and resolve bottlenecks
- Ensure 100% of prospective family leads are tracked within our CRM system and each stage of the enrollment process is properly documented
Competencies
- Have an understanding of what families go through to find childcare
- Know what the childcare options are for parents
- Experience working with children in any capacity is a plus
- Questioning attitude to promote understanding each family’s unique needs
- Working with large sets of data, you must have analytical skills and be able to recognize trends and foreshadow trends in the future
- Prefer experience with lead generation or inside sales role, but not required
- Familiarity with CRM technology is preferred, but not required
- Experience working in a startup is a plus
- Entrepreneurial and energetic personality
- Strong work ethic and coachable attitude
- Customer-first attitude
Our Company Values
Heart For Children: We do what’s best for the child. That’s also what’s best for the parents, nannies, and our community.
Courage In Action: We do hard things with empathy. We take the hill. We own our work. We get it done.
Accelerate Together: We choose to accelerate. We champion growth. We empower others to do the same.
Benefits
- Healthcare benefits (medical, dental, vision)
- Vacation, sick, and holiday paid time off
- Generous childcare benefits
Compensation $80,000 - $80,000
Equity 0.0% - 0.01%
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