The Mimecast End User Computing Analyst (EUC Analyst) needs to work well under pressure and be able to deliver and execute solutions timeously to ensure a flawless internal IT service delivery for Mimecast. Assist in the planning and maintenance of IT business systems at the various offices worldwide according to Mimecast Global specifications and local business requirements as well as provide efficient and effective support to local and global Mimecast employees using defined case management procedures.

About the role

You’ll join a passionate and talented team in an innovative IT company. We are currently recruiting for an internal Senior Desktop Support Analyst to join our team. You will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on. You’ll be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative.

·         Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology.

·         Consult with Infrastructure departments to make sure that projects are in line with desktop support needs and strategies.

·         Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency.

·         Evaluate applications and software patches for desktop applications to see if they will solve desktop issues or vulnerabilities.

·         Install, upgrade, support and troubleshoot, Windows 10 and Microsoft Office and any other authorized desktop applications distributed through SCCM.

·         Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

·         Provide phone support to clients and provide friendly customer service to internal and external customers.

·         Responsible for monitoring, operating, managing, troubleshooting and restoring to service personal computers (PC) or notebooks

Within this corporate IT environment, you will be required to have:

·         Associates degree or higher.

·         2+ years SCCM experience preferably with SCCM 2012R2

·         SCCM experience deploying to over 10 locations and more than 1,000 end points

·         Previous Windows 10 support experience

·         Experience with Power Shell

·         Previous OSX support experience

·         Experience with JAMF Pro

·         Ability to provide high level of customer service, problem resolution, and support for internal customers

·         Strong business, technical and analytical abilities and ability to use advance problem solving to find answers for customer issues

·         Excellent interpersonal, verbal and written communication skills with ability to handle customer concerns over telephone or through personal contact.

·         Excellent analytical skills with a demonstrated ability to plan, organize, prioritize and complete work assignments.

·         Ability to handle a wide variety of customer service situations.

·         Ability and willingness to work outside of normal and traditional hours.

·         Ability to work with minimal supervision, conferring with manager on unusual matters.

·         Ability to write, update and maintain locally developed documentation.

·         Possesses strong communication and interpersonal skills.

Reward:

We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage.  Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.  All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

We strive to attract exceptional people who have "that extra something" and really enjoy what they do. Are you ready to jump on board? 

If this sounds like the perfect role for you then please apply attaching your resume!

 If you would like more information about Mimecast please visit our website at www.mimecast.com  

We look forward to speaking to you soon!

Mimecast is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law.