Company Description

About Payscale
As the industry leader in compensation data and technology, Payscale helps organizations
#getpayright. Payscale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated, and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, Payscale empowers HR to price jobs and adjust compensation to reflect real time changes in the market — all on one trusted data platform. With Payscale’s Adaptive Compensation Advantage, we operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on Payscale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit payscale.com.

Job Description

Support PayScale Customers in the following ways:

• Case Work
  • Identify problems within PayScale products and provide workarounds
  • Troubleshoot complex requests and advance to development team as appropriate
  • Deliver excellent client service with empathetic and professional communication
  • Provide timely and accurate solutions to client requests
  • Maintain accurate case records by documenting all interactions and resolution steps and updating case fields
• Act As a Trusted Advisor: Evaluate Customer client comp strategy and make recommendations on how to implement, including how to use the product, but also as a framework supported by the product, using independent judgment and driven by specific customer requirements.
• Account Management: Build collaborative relationships with clients, understand their needs as unique from other clients, and provide guidance on comp practice and strategy that meets those clients’ needs.
• Reporting: Advise client on use of reports to achieve strategic goals and help the client define requirements for reports that can be implemented by the senior reporting team.
• Engineering Engagement: Provide meaningful feedback based on their experience with individual clients and the Support team as a whole to engineering with the goal of improving the client experience through product enhancements and/or tools that the team can use to improve the support experience.
• Work Prioritization: Use best judgment and business acumen to prioritize work either directly from clients or as advanced from other less senior team members as makes sense from an overall client experience perspective.
• Supervision: Work independently with little or no day-to-day direction on particular task with overall priorities set through team meetings and weekly or fortnightly one on ones.
• Problem Solving: Identify key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.

Additional Information

Benefits & Perks – The Highlights:

All around awesome culture where together we strive to:

• Pursue excellence every day
• Create customer value
• Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

• Regular virtual company meetings
• Coffee chats
• Table for 4 Executive conversation
• Spirit Week
• Pulsing tools for continuous conversations to drive performance and career growth
• Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
• Access to top notch learning courses for all employees through LinkedIn Learning
• As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

• Flexible Paid Time Off program – most employees average around 3 weeks per year
• 14 paid holidays including Independence Week, Juneteenth and World Mental Health Day
• 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
• Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
• Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Company Paid Short Term Disability, Long Term Disability, and Life Insurance
• Comprehensive Paid Parental / Adoption Leave program
• 401k program with fully vested, immediate company match

Equal Opportunity Employer: We embrace equal employment opportunity.

PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.