Senior Customer Success Manager at Kyruus

| Remote
Sorry, this job was removed at 11:03 a.m. (EST) on Thursday, March 11, 2021
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First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 
Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.
Here is what it would mean for you in the Senior Customer Success Manager role.

Caring

  • As the master of the Kyruus solutions, you will bring a proactive data driven approach to enabling our customers to achieve their strategic goals.

Ownership

  • You’ll own successful adoption of our products with some of our largest and most complex customers via virtual and onsite meetings and Kyruus Business Reviews.
  • You'll be an expert in our customer’s data, monitor customer usage and performance metrics, and provide recommendations on actions the customer can take to better utilize Kyruus solutions to achieve their desired business goals.
  • You’ll partner with customers across the board as customer business needs evolve throughout the customer lifecycle.
  • You’ll look for continuous improvement opportunities for clients. 
  • You’ll collaborate internally with colleagues across the organization to find ways to optimize Kyruus solutions for our clients. 
  • You’ll meet with clients to develop campaigns that allow our product to become even more successful. 
  • You’ll report to the Director, Customer Success in the Customer Success Department within the Delivery division.

Respect: How You'll Use Your Professional Skills

  • You’ll use your 7+ years of experience in customer success and/or healthcare IT project management experience to:
  • Monitor customer health and leverage insight into Kyruus Analytics to further address opportunities for customers to better leverage the Kyruus product solutions. 
  • Leverage data to build a compelling story to drive change that will support the customer to achieve value and accomplish their goals.
  • Be involved in critical conversations to educate around the customer workflows and decision-making process around business rules. 
  • Coordinate resources and execution of business efforts both internally and externally with our Customers.
  • Be an advocate for our customers internally, raising their profile and bringing the customers and their patients to the center of what we do.

Empowerment: How You'll Know You're Succeeding

  • You’re a trusted and influential advisor to our customers and provide consultation around leveraging our products to improve outcomes for the people and communities they serve. You’re creating value for the customer, with an eye to expansion and retention.
  • You are proficient with, or willing to rapidly learn, customer success tools - Salesforce, Jira, Confluence, BI, Excel, Powerpoint.
  • You have a passion for analytics and can use data to drive effective and positive behavioral change within the customer base. 
  • You balance customer advocacy with being a champion of Kyruus.
  • Where You'll Go From Here
  • Kyruuvians in the Senior Customer Success Manager role can progress in a linear career path in customer-facing roles with increasing seniority or in leadership roles within the Customer Success team.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us. 

Equal Opportunity Employer
Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

18 Tremont Street, Boston, MA 02108

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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