Senior Customer Success Engineer

| Watertown
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Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. We are looking for a Senior Customer Success Engineer who can assume leadership both inside and outside the team. Inside the team, you are committed to mentor and guide junior colleagues. Outside the team, you strive to create an exceptional track record of solving technical customer issues together with the Customer Success Manager, and aim to represent LeanIX’s technical leadership and to incubate new capabilities to the product. You are self-driven, with strong motivation for finding the right technical solution for the given business context.

Responsibilities:

  • Be a trusted advisor for all technical aspects of our platform, in particular regarding data model configuration, integrations and visualizations
  • Use the LeanIX APIs to build integrations for customers, or educate partners and customers to do so
  • Help the customer to configure our out-of-the-box APIs (e.g. ServiceNow, Signavio, AWS, Azure, GCP)
  • Design and implement individual reports for our customers
  • Assist Customer Success Managers and Support with successful onboarding of new customers and ongoing customer requirements & incidents
  • Coordinate and mediate between customer success, sales, product, development and operations
  • Proactive, systematic communication with customers to maintain high customer retention

Requirements

  • Excellent customer focus with a polite, patient, caring, calm and always professional demeanour
  • Willingness to inspire our customers with great solutions for their challenges and questions
  • 5+ years experience in a similar role, with hands-on current programming experience (e.g. in Python)
  • Solid understanding for modern Software Development (e.g. DevOps)
  • Experience with AWS, Azure, GCP or Kubernetes is a strong plus
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • TypeScriptFrameworks
    • nginxFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • HubspotLead Gen

Location

LeanIX is located in our own building on the Arsenal on the Charles Campus in Watertown, MA and has free parking and a free shuttle service!

An Insider's view of LeanIX, Inc.

What’s the vibe like in the office?

Really entertaining. We swing between "silly" & "energetic" to "in the zone and get things done!" It's inspiring to see how everyone finds their own way to enjoy their job each day. We rarely live the same day twice, so it's easy to be passionate here. We know how to have fun but we also know how to use that same energy to reach our goals!

Vincent

Customer Success Manager

What does your typical day look like?

There are days I’m conducting research or brainstorming ways to enhance our events. Other days I’m in the weeds coordinating logistics for conferences. I can be video chatting with my team in Germany or meeting with colleagues in our office to better understand how I can support company growth. Some days I am far from all this, attending an event.

Melisa

Event Manager

What's something quirky about your company?

The diverse amalgam of experiences we have all had pre-LeanIX. Whether it’s nightlife, classical music or sports, we find ways to bring these experiences to the table. The role these play in creating an inclusive work culture is invaluable as a fast-growing company. The respect we have for each other allows us to learn new ways of problem-solving.

Jack

SDR

What are LeanIX, Inc. Perks + Benefits

Culture
Volunteer in local community
LeanIX actively volunteers in the local community with organizations like the Ronald McDonald House and the Greater Boston Food Bank.
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Child Care & Parental Leave Benefits
Flexible Work Schedule
LeanIX provides employees with a flexible work schedule that includes Flexible start and end times.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Our company outings include things like learning how to make fire from friction, Virtual Reality, Boston sporting events, bowling, arcades, and pig roasts!
Game Room
Our game area includes Ping Pong, Foosball, and Pop-A-Shot Basketball
Happy Hours
Parking
We offer free on-site parking for all employees and guests.
Pet Friendly
You can often find a couple of dogs in our office each day!
Recreational Clubs
We sponsor a paid membership to the Boston Sports Club next door for all employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
LeanIX sponsors lunch and learns conducted by both internal employees and stakeholders as well as external partners.
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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