Senior Client Partner

| Greater Boston Area
At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 
Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.
We are looking for a Senior Client Partner to join our Client Engagement team, to help us to cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. Reporting into the VP, Client Engagement, you will build and maintain executive level relationships. With an expectation of independent work and overall responsibility for accounts, you will collaborate and deliver services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity.
You will be part of the Client Strategy & Operations (CSO) team, owning our largest and/or most complex accounts, and will work closely with our Sales team in achieving growth goals. The position's success measures include client satisfaction and advocacy, adoption, retention, and growth.
Areas of Responsibility:

Relationship Management/ Account Strategy

  • Engage with Sales upon contract signature to understand and assess organizational profile
  • Develop and maintain key executive relationships
  • Establish and maintain cross-functional Wellframe team, set key meetings and milestones, and get plugged into key client strategic meetings
  • Leverage external and internal relationships to execute on account plans and client roadmap to achieve growth goals, advocacy goals, etc.

Account Strategy, Planning, and Execution

  • Leveraging a standard framework across clients, assess client capabilities, assets, and current programs allowing for a tailored approach to client engagement
  • Create a strategic plan for implementation and ongoing execution based on assessment findings (including metrics, goals, approach, budget, etc.)
  • Review feedback from clients to fine tune, evolve, and deliver on improvement opportunities
  • Leveraging established methodologies, services, and other internal SMEs, provide consultative approach to foster organizational adoption and success: change management, staff and member adoption, with a vision and roadmap for iterative and future success and growth.
  • Develop ongoing account plans in conjunction with Sales and CSO leadership to continually improve upon adoption, retention and growth

Strategic Consulting Services

  • Identify and implement new strategic services that are revenue based, such as data analytics, customized training, etc.

People Management

  • Provide direction to cross-functional internal team (regardless of direct-reporting relationship/navigating internal organizational dynamics)
  • Assist VP with resource planning to identify FTEs needed to fulfill engagement strategy
  • Assist with hiring and managing appropriate resources in appropriate timeframes

Education, Experience, & Skills Required:

  • 10-12+ years of relevant experience in building executive client relationships and managing account teams in a healthcare technology setting
  • 6-8+ years responsible for “carrying a revenue number,” client satisfaction numbers, and other critical metrics
  • 6-8+ years of consulting experience to healthcare industry - especially, strategic consulting services
  • Track record of executive client relationships - a large number of relevant connections
  • Passionate about helping clients succeed and fostering their individual and organizational advancement
  • A team player who thrives in collaborative environments while being very results driven 
  • Willing to travel up to 30% 

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Technology we use

  • Engineering
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Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.

Fabiola

Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.

Mohammad

CTO

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

Senior Director of People & Culture

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Culture
Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Interview training is conducted at Wellframe 1-2 a year to minimize bias in the interview process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Wellframe hosts Lunch and Learns once a month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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