Acquia is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Summary

Acquia is looking for an Atlassian Administrator to own and manage Jira and Confluence at Acquia. This position will serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools. Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed. Provide user management, training, and support for Atlassian Suite.

Key Responsibilities

• Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools, specifically Jira and Confluence
• Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
• Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
• Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
• Provide user management, training, and support for Atlassian Suite
• Create and maintain detailed technical and user-facing documentation
• Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed
• Collaborate on problem resolution, team decisions, and project planning
• Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
• Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
• Support and manage integrations to external systems as required

Qualifications

• 3-5 years of experience in the administration, configuration and support of Atlassian products which may include some or all of the following:
• JIRA Software, add-ons, associated plug-ins and extensions
• Project Setups
• JIRA Reporting and Report Filters
• JIRA Projects Role, Access and administration
• Confluence
• JIRA Service Desk
• Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool
• Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes
• Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
• Ability to work independently across functions and work with all levels of users and management
• Strong verbal and written communication skills

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.